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HOST 166: Superhost Certificate
1.00 Credits
Highline Community College
No course description available.
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HOST 166 - Superhost Certificate
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HOST 170: Legal Issues in Hospitality/Tourism
5.00 Credits
Highline Community College
This introductory course focuses on prevention and knowledge of the law as a way to sustain and develop a successful hospitality industry, whether it is a hotel, a restaurant, an airline, a travel business or any other hospitality service. Good hospitality management means satisfying customers, patrons and guests, and protecting the business form the kinds of disagreements, disputes, accidents and incidents that can lead to litigation. The two concerns of good service and lawsuit prevention overlap substantially. This course will provide future hospitality industry personnel with the legal knowledge needed to enhance the customer's experience and to prevent lengthy, troublesome and costly litigation.
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HOST 170 - Legal Issues in Hospitality/Tourism
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HOST 200: Hospitality Management and Operations
5.00 Credits
Highline Community College
No course description available.
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HOST 200 - Hospitality Management and Operations
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HOST 205: Conference and Banquet Management
5.00 Credits
Highline Community College
No course description available.
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HOST 205 - Conference and Banquet Management
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HOST 208: Customer Service Certificate in Hospitality/Tourism
8.00 Credits
Highline Community College
Managing customer service concepts of service management and customer relation skills in the hotel, tourism and hospitality industry. Students will learn the concepts of effective management of customer services, be able to critique and improve a service delivery system, explain principles of employee empowerment, and demonstrate customer relation's skills, all in the context of the hospitality/tourism industry, including hotel, tourism, travel and transportation.
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HOST 208 - Customer Service Certificate in Hospitality/Tourism
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HOST 209: Event/Meeting/Conference certificate
9.00 Credits
Highline Community College
No course description available.
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HOST 209 - Event/Meeting/Conference certificate
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HOST 210: Front Office Operations II
5.00 Credits
Highline Community College
In-depth study of automated front desk systems, including booking reservations, handling check-in and check-out, posting room charges and credits, monitoring guest balances and generating reports. Also includes personnel training, policies and procedures, customer service and marketing.
Prerequisite:
HOST 110
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HOST 210 - Front Office Operations II
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HOST 215: Cruise Experience
3.00 Credits
Highline Community College
No course description available.
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HOST 215 - Cruise Experience
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HOST 216: Airline Customer Service
5.00 Credits
Highline Community College
No course description available.
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HOST 216 - Airline Customer Service
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HOST 229: Housekeeping Ops. Certificate
10.00 Credits
Highline Community College
No course description available.
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HOST 229 - Housekeeping Ops. Certificate
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