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Course Criteria
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3.00 Credits
Provides students with the tools needed to manage customer service in any environment. Topics covered include call center management, sales force management, techniques for handling escalated situations, and selecting, hiring and supervising customer service representatives. Prerequisites: BUS 1103 or permission of instructor
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3.00 Credits
Introduces business students to legal topics that impact business. This course addresses legal reasoning, legal procedures, constitutional law, torts, contracts, the sale of goods under the uniform Commercial Code, business organizations, unfair competition, consumer protection, bankruptcy and employment law.
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3.00 Credits
Covers the essential decision making skills necessary for effective supervision and leadership of work groups and individuals. The supervisor's role in the organization is also studied. Emphasis is placed on problem solving and achieving results without the negative use of power or other demoralizing approaches. This course is designed to help potential and existing supervisors enhance their effectiveness.
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3.00 Credits
Explores the journey of business creation from an initial entrepreneurial idea to the successful management of a small business. Students develop practical, hands-on marketing and financial skills designed to increase the chances of success of an entrepreneurial endeavor. The final project is the creation of a business plan which may be used to help secure initial financing of a small business start-up.
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3.00 Credits
Covers word processing skills using Microsoft Word. Students will learn the basic and advanced tools for creating, editing, and formatting documents. In addition students will learn to customize Word, automate word processing tasks using macros, and create online forms using content controls.
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1.00 Credits
Introduces how to create spreadsheets using Excel. It focuses on techniques for creating, editing, formatting, and maintaining a spreadsheet efficiently. Students will learn to sort and manipulate data using formulas and functions. Students will also learn to create and modify charts in Excel.
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1.00 Credits
Introduces advanced features in Microsoft Excel. Students will learn to capture, format, calculate, analyze, and present data using advanced formulas, PivotTables and PivotCharts. Students will also learn to manage data ranges, tables, multiple workbooks, and automate tasks using macros. Prerequisites: BUS 1171 or BUS 1100 or consent of instructor.
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1.00 Credits
Introduces how to design, manage, and modify professional-looking presentations using PowerPoint. Students will learn how to apply the powerful tools provided by PowerPoint to create and format slides. Students will also learn how to enhance presentations using graphics, video, and audio files.
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1.00 Credits
Introduces how to create and maintain a database using Access. Topics include relational database concepts, building and customizing tables, creating queries, and constructing basic forms and reports.
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1.00 Credits
Covers advanced form and report construction using Microsoft Access. Students will learn to use form tools to create custom forms, design reports; and maintain a database using advanced queries. Student will also perform basic data analysis using PivotTables.
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