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BUS 173: Excellence in Customer Service
3.00 Credits
Triton College
Through the use of case studies, students will apply the principles of customer service beyond the customer's expectations. Prerequisite: BUS 172 Lecture: 3 hours
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BUS 173 - Excellence in Customer Service
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BUS 188: Business Writing
3.00 Credits
Triton College
This course covers the preparation of reports used in business and industry. Emphasis is placed on clear, concise organization and presentation of material. Written and oral presentations, data compilation and basic research are included. Prerequisite: RHT 102 Lecture: 3 hours
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BUS 188 - Business Writing
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BUS 200: Introduction to Human Resource Management
3.00 Credits
Triton College
This overview course will include the human resource function as in integral part of top management and will determine skill mix and staffing, and analyze human resource needs. Motivation and leadership also will be covered. Lecture: 3 hours
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BUS 205: Problem Solving for Human Resources
3.00 Credits
Triton College
Reviews the knowledge and skills to orient and train employees to be productive. Also discussed are the tasks of management, job management, personnel training and managing human behavior. A review for the Human Resource Certification Institute's Certification Examination will be completed. Prerequisite: BUS 200 Lecture: 3 hours
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BUS 205 - Problem Solving for Human Resources
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BUS 210: Recruitment and Selection
3.00 Credits
Triton College
Overview of the recruitment and selection process from the human resource manager and the job applicant perspectives. The focus is on skill building and an understanding of issues including human resources and career management. Prerequisite: BUS 200 or concurrent enrollment Lecture: 3 hours
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BUS 210 - Recruitment and Selection
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BUS 220: Training and Development
3.00 Credits
Triton College
Overview of the training/management development process from needs assessment to training design to training evaluation. Identification of the role of training in strategic human resource planning will be discussed. Prerequisite: BUS 200 or concurrent enrollment Lecture: 3 hours
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BUS 220 - Training and Development
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BUS 225: Business Plan for the Small Business
1.00 Credits
Triton College
Elements in development of a business plan for the small business are covered. Appropriate for persons interested in starting a business or current owners. Lecture: 1 hour
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BUS 225 - Business Plan for the Small Business
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BUS 226: Marketing Plan for the Small Business
1.00 Credits
Triton College
Learn about elements in the development of a marketing plan for a small business for increasing sales and profits. Lecture: 1 hour
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BUS 226 - Marketing Plan for the Small Business
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BUS 227: Small-Business Sales Staffing & Training
1.00 Credits
Triton College
This course covers the sales staff selection and training, evaluation of potential sales personnel, understanding why people buy and the techniques of the sales communication process from the opening to the close. Lecture: 1 hour
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BUS 227 - Small-Business Sales Staffing & Training
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BUS 228: Small-Business Forecasting
1.00 Credits
Triton College
Forecasting, an indispensable tool for planning, decision making and the continued success of a small business, is presented. Development of a forecast through the evaluation of a variety of sources and specific sales forecasting techniques is covered. Lecture: 1 hour
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BUS 228 - Small-Business Forecasting
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