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Course Criteria
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Participants will focus their efforts on learning tasks that help them to best meet their customers' needs. Customer service skills includes determining what to do and how to manage the customer interchange. This course is activity driven and through the use of practical self management skills, exercises the games each participant will learn to resolve their customer service challenges. This course teaches by doing with less than 15% lecture and 85% hands on activities. Exercises are practical, realistic, fun and skill based.
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Become the leader you've always wanted to be! Attend this dynamic, results-oriented leadership training and learn how to: Gain respect through your words, actions, and judicious "use of Power", improve your decision-making and problem-solving skills, shatter the old cliche' of the "aggressive" woman (compared to the "assertive" man), motivate and mentor: you and your team will reap the benefits, tap into the realities of power, politics, and leadership to cultivate and use your influence, lead in times of crisis by keeping your cool and seeing that others keep theirs and establish your leadership image by coming accross as authoritative, self-possessed, and in control.
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This course will discuss 13 habits to improve your life. A Balanced Life is Nothing More than a Series of Choices That Move You Toward Better Health it's time to slow down, regroup and look at your priorities. There was a time when the boundaries between work and home were fairly clear. Today, however, work is likely to invade your personal life and maintaining work-life balance is no simple task. Still, work-life balance isn't out of reach. Start by evaluating your relationship to work, exercise, family and self. Then apply specific strategies to help you strike a healthier balance.
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Strategy is a mojor focus in the quest for higher revenues and profits. With help from a proven strategic planning and development process and our strategist Helen Gladney, companies are pursing ways to expand their organizations. Our strategic planning development course provides a format for developing strategies through the business process and establishing measurable goals. The participant will not only learn how to determine where there organization are going, but also how it is going to get there.
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This course covers 5 essential preparing you to take the OM exam. (1) Managment and organizational planning (apply the skills of being effective and efficient in the workplace, (2)Administrative management (understanding the various forms, importance and application of written communications, (3) Managerial communications (communication-the key ingredient in all management functions, (4) Professional protocols (business etiquette and protocols), and (5) Economics and financial application (the way business is influenced by world economics and politics).
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We will offer 4 levels of belly dance which include: Beginners, oriental, drum solo and veil. Belly dance is suitable for all ages. It helps you to improve posture and muscle toning, weight loss, stress reduction and most of all helps you add that much noticed grace in your dancing.
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Do you want to learn how to text, tweet, blog, send and recieve photo electronically, connect with famil and friends by Facebook? You are in luck. Seniors will be introduced to the basics in texting, tweeting, bloggin, web/internet exploration, getting the most use of your cell phone, how to send and recieve pictures, video clips and to communicate with others using these media.
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The Clinical Medical Assisting program is designed to prepare students to function as professionals in multiple healthcare settings. Medical assistants with a clinical background perform various clinical tasks including assisting witht he administration of medications and with minor procedures, performing an EKG electrocardiogram, obtaining labortory specimens for testing, educating patients, and other related tasks. Job opportunities are prevalent with physician's officies, clinics, chiropractor's offices, hospitals and outpatient facilities. This course is designed to prepare students to sit for the National Healthcare Association (NHA) Certified Clinical Medical (CMA) national certification examination.
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This course introduces router configurations, router protocols, switching methods, and hub terminology. Topics include the basic flow control methods, router startup commands, manipulation of router configuration files, and IP and data link addressing. Upon completion, students should be able to prepare the initial router configuration files, as well as enable, verify, and configure IP addresses. Prerequisites: ACE 103 (CCNA I).Credit, none.
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This course introduces advanced router configurations and advanced LAN switching theory and design. Topics include router elements and operations, adding routing protocols to a configuration, monitoring operations on the routher, LAN segmentation, and advanced switching methods. Upon completion, students should be able to describe LAN and network segmentation with bridges, routers and switches, and describe a virtual LAN.Prerequisites: ACE 203 (CCNA II).Credit, none.
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