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  • SUPV CSS1: Communication Skills for Supervisors

    0.00 Credits
    Ivy Tech Community College-Central Office

    In the Communication Skills for Supervisors course, participants become aware of the impact of verbal and nonverbal communication in order to capitalize on strengths and improve upon weaknesses. Participants examine the communication process and potential for breakdown. Realization that perception is not necessarily reality will be gained. Students become aware of the various states of listening and how to handle them. Students will recognize the obstacles to good communication in order to avoid them. This course is designed for front-line and middle-level managers and supervisors. Benefits to your organization: 1.Increases level of professionalism and knowledge of managers and supervisors 2.Prepares participants to effectively deal with growth and change in your organization 3.Provides job skills immediately applicable on the job 4.Develops confidence in those entrusted with supervisory responsibilities This instructor-led course with reference materials and handouts focuses on the skills and tools needed to help managers and supervisors understand themselves and become more productive in the workplace. This course will focus on the learner and the ability to coach, mentor, and motivate employees in the workplace. The course begins with a pre assessment and ends with a post assessment to document learning.
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  • SUPV CSS2: Communication Skills for Managers Using DiSC

    0.00 Credits
    Ivy Tech Community College-Central Office

    This is a 6-hour, one-day Communication Skills for Managers course. The primary objective of the course is to gain an awareness of communication barriers and why they exist. Key skills learned in this course will be the importance of effective communication. Understanding what communication barriers are and why they exist. Gain the understanding to get along with different behavior styles by using verbal and non verbal cues. Using the other person¿s language to increase effective communication The foundation for this session is the four styles of behavior found in Classic DiSC.
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  • SUPV CUS1: Managing Customer Service

    0.00 Credits
    Ivy Tech Community College-Central Office

    Students will discover the dynamite methods for bringing out the best in teams, measuring customer service, and learning what they need to do to anticipate the needs of their reps and their customers. Students will unlock the power of leading by example and setting new trends for customer service in their growing business. Course includes information on how to evaluate customers and what to do with the data once you have it. The class will help identify how customer service stacks up right now, and how they can build on even the sharpest of service policies. Student will learn how to learn how to communicate, resolve complaints, and foster winning traits in each rep.
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  • SUPV DEE1: Developing Effective Employees

    0.00 Credits
    Ivy Tech Community College-Central Office

    The Developing Effective Employees course is actually two topics blended into one course. The first half of the course is, training development, employee behavior and performance issues. The course leads the participant through the various steps of performing training needs, analysis and assessment, and then reinforces the materials by offering a comprehensive activity that builds a training process. The second half of the course focuses on employee performance processes and systems. It provides a high-level overview of the various systems that are used in employee performance assessment and offers the participants a variety of tips and techniques that can be used within and without a formal framework. This course is designed for front-line and middle-level managers and supervisors. Benefits to your organization: 1.Increases level of professionalism and knowledge of managers and supervisors 2.Prepares participants to effectively deal with growth and change in your organization 3.Provides job skills immediately applicable on the job 4.Develops confidence in those entrusted with supervisory responsibilities This instructor-led course with reference materials and handouts focuses on the skills and tools needed to help managers and supervisors understand themselves and become more productive in the workplace. This course will focus on the learner and the ability to coach, mentor, and motivate employees in the workplace. The course begins with a pre assessment and ends with a post assessment to document learning.
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  • SUPV DELE: Delegating for Shared Success

    0.00 Credits
    Ivy Tech Community College-Central Office

    Learn the equation that adds up to delegation success: thorough planning, clear communication, and effective follow-through, which together result in successful delegation of work. The purpose of the module is to help you develop the planning, interpersonal, and follow-up skills critical for successful delegation. During the module, you¿ll complete a variety of individual and group activities that explore these topics: ¿ Barriers to successful delegation ¿ Delegation styles ¿ Delegation planning: Task and staff analysis ¿ Key actions for conducting a delegation conversation ¿ Delegation follow-through ¿ Action planning
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  • SUPV DEVEL: Developing Others

    0.00 Credits
    Ivy Tech Community College-Central Office

    Not yet reviewed! At the end of the module, you will be able to: ¿ Describe the role of a manager in developing others ¿ Explain how developing others can benefit those being developed, the manager, and the overall organization. ¿ Recognize the challenges faced in developing others. ¿ Identify opportunities to develop the skills and capabilities of others ¿ Demonstrate a set of key actions for developing others. ¿ Demonstrate a variety of listening and asking techniques that will help other s feel confident in their own decisions. ¿ Conduct focused development conversations that result in professional development and growth.
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  • SUPV DIS1: Using Extended DISC in Supervision

    0.00 Credits
    Ivy Tech Community College-Central Office

    The course introduces participants to the Extended DISC behavior analysis tool and how to use the results from the tool to become more effective on the job. Prior to the first meeting, participants complete work online to identify their own behavior style. At the session, participants receive their Extended DISC® Personal Analysis Report that identifies their personal style. During the session, they develop an understanding of the different individual behavioral styles using the Extended DISC® framework. The course teaches participants to identify the styles of others and adjust their own styles to improve communication and leadership. This course is designed for front-line and middle-level managers and supervisors. Benefits to your organization: 1.Increases level of professionalism and knowledge of managers and supervisors 2.Prepares participants to effectively deal with growth and change in your organization 3.Provides job skills immediately applicable on the job 4.Develops confidence in those entrusted with supervisory responsibilities This instructor-led course with reference materials and handouts focuses on the skills and tools needed to help managers and supervisors understand themselves and become more productive in the workplace. This course will focus on the learner and the ability to coach, mentor, and motivate employees in the workplace. The course begins with a pre assessment and ends with a post assessment to document learning.
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  • SUPV DIS2: Understanding Behavior Based on Classic DiSC

    0.00 Credits
    Ivy Tech Community College-Central Office

    This is a 6-hour, one-day Understanding Behavior Based on Classic DiSC course. The primary objective of the course is to gain an awareness of different behavior styles. Key skills learned in this course will be identifying the strengths and weaknesses associated with the Dominant, Influencing, Conscientious and Stable behavior style. The foundation for this session is completion of the paper version of Classic DiSC.
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  • SUPV DIS3: Leadership After Extended DISC

    0.00 Credits
    Ivy Tech Community College-Central Office

    Learn how to effectively apply insights gained through the Extended DISC System. This training will provide tools to recognize clues that expose the Extended DISC Natural Styles of others and tools to communicate, delegate, coach, make decisions and solve problems with each Extended DISC style in your organization. Whether you are an organizational leader or workforce member, the Extended DISC Natural Behavioral Style determines which tasks and duties take the least amount of energy and effort, require the least amount of concentration, and are usually the most pleasant for you. The Extended DISC Personal Analysis also details your perceived need to adjust your natural style to behave in a manner unnatural to you; requiring more energy, effort, concentration, and are uncomfortable to complete. This information may then be used to manage task and duty assignments to your organizations¿ team members within their natural style so team members find the tasks easier to complete with less effort.
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  • SUPV ETH1: Ethics and Values in the Workplace

    0.00 Credits
    Ivy Tech Community College-Central Office

    This is a 6-hour, one-day Ethics and Values in the Workplace course. The primary objective of the course is to gain an awareness of the benefits and challenges associated with values and ethics in the workplace. Key skills learned in this course will be the importance of demonstrating ethical behavior by taking responsibility for your actions and decisions. Discover your personal workplace values. Distinguish between organizational values, code of ethics and mission statements. Analyze cultural values and the applications it has to our workplace.
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