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MG 203: Managing Call Center Team
3.00 Credits
Marshall University
Provides skills on how to build effective work teams within the call center environment. (Pre-Requisites: SS 201 or MG 202)
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MG 205: Call Center Environ/Tech
3.00 Credits
Marshall University
This course covers call center technology equipment systems. Students will learn telecommunications terminology, theory, infrastructure and trouble shooting techniques. Students will explore telecommunications technology that supports web enabled multimedia call centers in the information age. (Pre-Requisites: IT 101)
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MG 205 - Call Center Environ/Tech
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MG 207: Managing Cll Center Data
3.00 Credits
Marshall University
Focus on how to collect, interpret and manage data that is generated in a call center environment. Students will learn how to define and interpret data from efficiency, productivity, attendance, and log-in reports. Forecasting amd budgeting techniques will also be discussed. (Pre-Requisites: MAT 210)
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MG 207 - Managing Cll Center Data
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MG 209: Occupational Safety
3.00 Credits
Marshall University
This course will provide students with a basic understanding of the nature of occupational safety, accident prevention, and loss reduction. Topics to be discussed include accident causation; strategies of minimizing injuries and losses; sources of assistance in resolving safety problems; and the Occupational Safety and Health Act (OSHA) standards, policies and procedures.
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MG 226: Commercial Papers/Transactions
3.00 Credits
Marshall University
Gives a basic understanding of various business forms and of laws governing businesses and business transactions. Students learn to analyze business transactions such as those dealing with sales, insurance, real estate, bankruptcy and financial statements, with emphasis on commercial documents.
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MG 233: Personnel Management
3.00 Credits
Marshall University
Designed to acquaint the student with principles of managing personnel in business. Recruitment, selection, and evaluation; job analysis and evaluation; management, supervision, and training; employee motivation; communications, transfer, and promotion; wage and salary administration; and labor relations and legislation are studied. (PR: BUS 101 or permission)
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MG 240: Business Ethics
3.00 Credits
Marshall University
The purpose of this course is to provide students with a framework for effective decision making when they face ethical issues in business.
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MG 240 - Business Ethics
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MG 253: Bank Management
3.00 Credits
Marshall University
Covers new trends that have emerged in the philosophy and practice of management. The study and application of the principles outlined provide new and experienced bankers with a working knowledge of bank management. The case study technique is utilized as an effective management learning technique. (PR: BUS 151)
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MG 280: Special Topics
1.00 - 4.00 Credits
Marshall University
Study of content not normally covered in other courses. Enrollment with permission of division director or course instructor.
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MG 280 - Special Topics
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MG 281: Special Topics
1.00 - 4.00 Credits
Marshall University
Study of content not normally covered in other courses. Enrollment with permission of division director or course instructor.
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MG 281 - Special Topics
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