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  • PM 412: Customer-Driven Project Management

    5.00 Credits
    City University of Seattle

    This course introduces methods to achieve project objectives efficiently, effectively, and consistently while satisfying all stakeholders. The course begins with an exploration of excellence in customer service and then covers topics including: building client relationships, achieving consensus, resolving conflicts, involving the customer in the project, and increasing sensitivity to changing customer demands and environments. By including the customer and concepts of customer service in the project process, the project manager lays the foundation for project success.
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  • PM 501: Introduction to Project Management

    3.00 Credits
    City University of Seattle

    This course introduces specific managerial concepts and techniques useful in project management. Topics include the following: organizational structure; how to plan, begin, carry out, control and close project processes; and the relationship between projects and an organizations mission, objectives and goals.
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  • PM 502: Leadership Principles for Project Managers

    3.00 Credits
    City University of Seattle

    Project managers must integrate resources to bring about the successful completion of defined deliverables through effective leadership. In this course students will learn theoretical approaches to leadership with focus on application directly to Project Management as well as understanding leadership approaches in organizations where projects are performed. Students will learn about characteristics and success factors for project managers in leading and managing projects. Course includes learning the difference between leading, managing and coaching, and the various styles of each learning; roles and responsibilities, decision making, team development, team dynamics, personality types, influence without authority, conflict management, and organization/cultural influences on projects. Learning and application will include experiential participation in the course.
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  • PM 503: Project Communications Management

    3.00 Credits
    City University of Seattle

    This course will provide you the opportunity to understand and develop the oral and written communication skills required to manage projects. You will learn how to develop and implement a detailed project communication plan including communication planning, information distribution, reporting and project closeout. You will become knowledgeable on what form, method of delivery, frequency, and tone of communication is most appropriate throughout the project life cycle.
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  • PM 504: Project Planning and Control

    3.00 Credits
    City University of Seattle

    Planning is central to project management. This course will examine project and scope definition, how to conduct feasibility studies, how to define and sequence activities, how to create plans, and how to use planning tools effectively. It will also explore how to establish and analyze measures to determine the success of a project, and how to make effective project presentations.
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  • PM 505: Systems Concepts and Thinking in Project Management

    3.00 Credits
    City University of Seattle

    Understanding how systems behave is one of the most important aspects of project management because a) managing a project involves managing a system and b) the project team is often creating deliverables for a users (clients) complex system. Project teams need to make both the project system and the users system visible for understanding and better decision making in order to create and sustain results. Students in this course will integrate an understanding of systems. They will study how complex systems are developed, managed, and improved, as well as how they affect people and other systems. The overall project management areas (Project Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk and Procurement) compose a system that must be understood and managed to assure successful projects. In projects, a system is reflected by various functions, methodologies and techniques, philosophies, and process interactions that function as a whole. There are various types and levels of life cycles that interact over time. Various levels of process maturity are reflected over time. The various interdependent processes of elements can be used to satisfy a need or requirement. The various project phases such as initiating, planning, executing, controlling and closing work together to form a system.
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  • PM 506: Managing Projects with People and Teams

    3.00 Credits
    City University of Seattle

    This course will examine various strategies and their effectiveness for acquiring, placing, maintaining, and training for people assigned to a project. Approaches will be presented for the difficult task of keeping key team members and placing them in new productive jobs at project closure. The students will be aware of existing employment laws and labor contracts and know how to work within those constraints to properly provide human resources for their projects.
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  • PM 507: Project Financial Management

    3.00 Credits
    City University of Seattle

    Cost, scope, and schedule are considered the triad of Project Management. This course will focus on the cost leg of that triangle. Successful project management includes the development of processes and policies and their management to ensure projects are completed within budget. Participants will understand the importance of project justification being tied to a business core competencies and also linked to that firms established business plans. Basic financial principles will be presented to justify these concepts. Participants will understand how project financial management is addressed throughout the project life cycle. Participants will discuss the benefits of project resource planning and learn cost estimating methods, budgeting, performance measurement and controls. They will learn various project financial management terms, techniques, and tools and how to apply them in managing the various phases of a typical project. The students will analyze and understand several methods of addressing projects that have developed financial problems. They will also learn how to develop recovery plans for these situations. The students will develop and experiment with methods to deal with stakeholder financial issues in conjunction with adopted project management principles. Completion of PM 501 and 504 prior to taking this course is strongly recommended.
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  • PM 508: Project Risks and Decisions

    3.00 Credits
    City University of Seattle

    The skills of problem-solving and decision making are critical to effective project management. In this course, participants will practice effective decision making in the area of risk management after identifying and quantifying problems and analyzing potential solutions. Participants will also examine impact analysis and risk response control. Prerequisite: PM 504.
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  • PM 509: The Legal Environment

    3.00 Credits
    City University of Seattle

    This course is a study of the legal rules pertaining to the operation of a business or project management team. It emphasizes the most common legal problems facing organizations, including: management rights and responsibilities, agency and representation, contracts and contract negotiation, dispute prevention and resolution, comparing common and code legal systems. With the expanding potential of doing business in other countries, we will emphasize international legal issues.
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