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Course Criteria
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3.00 Credits
This course involves supervised fieldwork at an approved placement site. Students carry out a planned program of educational work experiences under direct supervision of an owner, manager, or supervisor. . Each intern is advised and monitored by a member of the faculty on a regular basis. Requirements include a journal, interim reports, supervisor evaluations, a summary report and an oral presentation. Prerequisite: RREN 450 15 credits
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3.00 Credits
This course will cover legal principles governing hospitality operations. Case studies involving the resort and recreation industry will be emphasized. Topics include responsibilities for loss or injury to guests and guest property, inn maker relationships tax laws, labor laws, building codes and public health regulations. Prerequisites: BSAD 107, BSAD 108, TOUR 200 3 credits (3 lecture hours), fall semester
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3.00 Credits
This course is an applications-based course that will provide students with a solid foundation in the principles and procedures for selecting, designing, implementing and evaluating training programs. Conducting a needs assessment, utilization of instructional design models, applying appropriate technology, and evaluating outcomes will be studied. Students will be able to link results of the training programs studied to the mission of the corporation. Prerequisite: RRMT or permission of instructor 3 credits (3 lecture hours), spring semester
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3.00 Credits
This course will identify and utilize the various assessment issues related to evaluation and the development of instruments and methodologies. The focus will be placed on how these assessment methods can be implemented to measure customer satisfaction. Guidelines for the development of instruments and processes will be discussed with an emphasis on reliability and validity issues. Focus groups, their uses, makeup and procedures for effective use will be discussed. Company models will be used to implement and demonstrate the student's understanding of the subject material. The relationship between assessment and continuous quality improvement will be emphasized. Prerequisite: BSAD 221 3 credits, (3 lecture hours), spring semester
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3.00 Credits
This course covers the applications of various software programs that enhance efficiency in resorts and recreational facilities. Identification of information management systems and function in various departments as well as necessary interfaces to enhance service recovery and quality will be covered. Prerequisites: OFFT 106, TOUR 106, TOUR 153, BSAD 221, RRMT 320 4 credits, (2 lecture hours, 2 hours of recitation), fall semester
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3.00 Credits
This course identifies issues of security, surveillance and safety which must be addressed by resort enterprises for loss prevention. Major concepts include operational intervention and strategies for an effective security and safety program. Legal, prevention and compliance requirements will be reviewed. Prerequisite: BSAD 310 or permission of instructor 3 credits (3 lecture hours), fall semester
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3.00 Credits
The goal of this course is to provide students with a basic understanding of the international hotel and resort industry by examining various aspects of hotel development and management in global terms. Prerequisites: TOUR 153, TOUR 252 or permission of instructor. 3 credits (3 lecture hours), spring semester
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3.00 Credits
This course is designed to identify the components of successful entertainment venues. Special focus on strategic planning, budgeting, special considerations/ requirements, legal issues, contracts, and public relations as they relate to leveraging the department. Students will integrate hospitality skills and knowledge to formulate an executive philosophy applicable to entertainment management. The class will implement a case study approach to enhance critical thinking and presentation skills. Prerequisite: RRMT 320 or permission of instructor 3 credits (3 hours per week, lecture), fall semester
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3.00 Credits
The focus of this course will be on preparation for the internship including identification of preferred work sites, the application process, facility orientation, work place competencies and objectives of the internship. Prerequisites: FSAD 257, B.B.A. Resort and Recreation Service major, senior status 1 credit, (1 lecture hour), fall semester
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3.00 Credits
This is supervised field work in a selected resort and recreation business or service organization. Students carry out a planned program of educational experiences under direct supervision of an owner, manager, or supervisor of the Resort or Recreation Department head in an organization. Each intern will be supervised by a member of the faculty on a regular basis. Written and oral reports of work experience activities will be required. An evaluation will be based on the quality of experiences gained from the internship. Prerequisites: RRMT 320, 430, 440, 470 or permission of instructor 12 credits, spring semester
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