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Course Criteria
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See, hear, say, & learn. To make language learning fun and easy, we took a complete Chinese language course and put it in a handy take anywhere, learn anytime, format! Now, you can learn to speak Chinese quickly and easily. With in-class instruction, the Chinese Program incorporates all aspects of the Chinese language: Phonetics, listening, speaking, reading, writing, vocabulary, and grammar. Additionally, out-of-class activities enable students to gain an in-depth understanding of Chinese culture and way of life.
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Crisis Intervention training is designed to manage the behavior of confrontational, disruptive or potentially out-of-control persons. The program is committed, first and foremost, to using all the verbal intervention strategies available to defuse potentially dangerous situations; hence, the majority of the training is focused on increasing your abilities and your confidence in intervening effectively at the verbal level.
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This instructor-led interactive course focuses on customer service skill development. Participants will engage in several group activities, and view a video, designed to simulate real life customer service situations and creative - as well as memorable - solutions. The class concludes with a journaling exercise and action plan development.
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Diversity for All Employees is a half day workshop combining lectures, video presentations, and instructor-lead role playing assignments.
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The most effective teams are made of a diverse group of individuals that overcome group think and take advantage of different views of situations. Participants will explore effective meeting techniques and basic facilitation skills. Meeting process techniques will be introduced as high performance team tools.
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Four generations are in today's workforce, each with a different way of viewing employment. This presents the challenge of meeting business goals while satisfying those generational needs. Participants will aquire the tools and techniques for interacting effectively with workgroup diversity across the generations.
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This is a 6-hour, one-day Diversity Training in the Workplace course. The primary objective of the course is to gain a new understanding of diversity for participants, and they learn how the benefits of a diverse workforce will create wholeness in an organization. Key skills focus on how the demographic make-up of the changing workforce has created new workplaces challenges. There is importance in confronting participants¿ belief system, where they come from and how to let go of ¿close-minded¿ thinking. Moreover, participants learn that prejudice is a natural emotion and how to identify our own biases. In a diverse workplace, participants are required to learn to challenge their biases and learn tips to communicate more effectively.
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Sometimes our perceptions of others are accurate...sometimes not. In order to lead, manage, and coach each generation, we must make sure we are not impacted by negative assumptions. This course takes an objective view at the four generations currently in the workplace and offers tools for managing and motivating each of them.
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Differences among your workforce can affect performance, motivation, success, and employee interaction. As a manager, you need to know how to capitalize on the diversity and make it work for you, rather than against you. This workshop gives students the skills to encourage new ideas and different perspectives, resulting in efficiencies and increased productivity.
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Diversity Excellence is a series of modularized classes that introduce and apply a variety of interpersonal tools to strengthen diversity within workplace teams to give a competitive advantage to your business.
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