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Course Criteria
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Providing Constructive Feedback Length: 4 hours Learn skills to give constructive feedback in a way that builds openness and mutual respect, and promotes problem solving and learning. The purpose of this module is to provide you with skills that will let you provide constructive feedback in a way that builds openness and mutual respect and promotes problem solving and learning. During the module you will complete a variety of individual and group activities, skill practices, video segments, and large group discussions that explore the following topics: ¿ Key actions for providing constructive feedback ¿ Techniques for encouraging involvement ¿ Techniques for handling challenging responses ¿ Planning a feedback conversation ¿ Practicing providing constructive feedback ¿ Action Planning
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Learn the best ways to handle tricky situations that often develop among and between team members, including how to intervene directly or to support team members in addressing these situations on their own. The purpose of this module is to provide you with the skills for resolving conflicts that are hindering the team¿s performance and ability to produce results. During the module you will complete a variety of individual and group activities, skills practices, video segment, and large-group discussions that explore the following topics: ¿ Team dynamics that negatively impact performance. ¿ Key actions for resolving conflicts within your team. ¿ Planning and practicing how to handle team conflicts. ¿ Handling unproductive reactions. ¿ Resolution options. ¿ Supporting team member-led resolutions. ¿ Action planning
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The Supervisory Success Skills course is designed to start the supervisory development process. This course outlines the key components required of effective supervisors in today's business world. Supervisory Success Skills lays the foundation needed to help first-time supervisors and managers prepare for further supervisory and leadership training and success in your organization. Participants will learn what skills comprise a good supervisor, assess their own personal characteristics that affect their performance, and develop a new awareness of the responsibility and role they each play in their organizations. This instructor-led course with reference materials and handouts uses class discussions and participation to cover the different topics managers and supervisors encounter in the workplace. Active learning activities are used throughout the course to build participants skills and knowledge of the supervisory skills needed for success. Benefits to your organization: 1.Prepares managers and supervisors for continued training and growth in your organization 2.Helps first-time supervisors understand their behavior and what motivates other people 3.Provides understanding of the tools needed to increase productivity in your organization
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This is a 6-hour, one-day Stress Management in the Workplace course. The primary objective of the course is to gain an awareness of how stress affects our physical well being and how to reduce or control stress. Key skills learned in this course will be the legislation developed to protect our health. Also, discuss the definition of stress and how stress affects our body systems. Understanding the need to work and what factors influence work related stress will provide a foundation for self help. Common goals of the course are to use the self awareness of stress management and create a plan to use stress reducing alternatives taught in the course to reduce personal and work conflict.
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Frontline Leaders are critical to your organization¿s success. Are they trained to meet the challenges they will face? ASE provides a structured and comprehensive overview and skills training program for first-time and seasoned supervisors.
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Participants will learn the critical skills to supervise and thrive in a changing workplace environment. We will look at listening habits and communication skills in addition to effective uses of voicemail, e-mail, and the Internet. Additionally, participants will acquire skills in planning and conducting meetings, resolving workplace conflicts, and managing change. Filled with expert information on all the basics of the job, from managing time and stress to motivating and counseling employees ¿ First Line Supervision is light on business-school jargon and heavy on real-world guidance. Using self-assessments, action plans, and relevant work examples, it shows you exactly how to apply crucial supervisory skills in your own workplace.
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Learn the essential skills and knowledge you need to become a great manager or supervisor. Delegating, communicating, hiring, conflict resolution and working with difficult people will be covered in this comprehensive four-hour training program.
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This seminar introduces the many skills a supervisor needs to master. Its purpose is to provide students with basic knowledge of each of these skills: leadership, communication, planning, motivating and coping with workplace dynamics.
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Teamwork is a main focus of any successful company, and a key role for every leader is to never stop building a team environment within his or her organization. This Teambuilding workshop helps students create a level of teamwork awareness, not only in management, but also in every member of the team. During this workshop, students discover ways to uncover the potential of their organizations and employees by fostering a team approach to daily operations and planning.
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This is a 6-hour, one-day Teamwork in the Workplace course. The primary objective of the course is to gain an awareness of the benefits and challenges associated with teams working together to achieve workplace improvement. Key skills learned in this course will be the importance of the four stages of team development. Developing an understanding of the forming, storming, norming and performing stages of teams in the foundation of discussion. Common goals of the team will drive forward their purpose to unite and differences of opinion will be encouraged so that problem solving will become a team process.
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