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Course Criteria
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CATALOG DESCRIPTION: With accelerated schedules driving many technology projects today, the smart project manager must rapidly retool their skill set. This course offers a breakthrough model for dealing with the realities of managing projects at supersonic speeds. Learn to meet and win the challenges of truncated timelines, short-staffed project teams, skimpy budgets and crippling risks. CATALOG DESCRIPTION: With accelerated schedules driving many technology projects today, the smart project manager must rapidly retool their skill set. This course offers a breakthrough model for dealing with the realities of managing projects at supersonic speeds. Learn to meet and win the challenges of truncated timelines, short-staffed project teams, skimpy budgets and crippling risks. CATALOG DESCRIPTION: With accelerated schedules driving many technology projects today, the smart project manager must rapidly retool their skill set. This course offers a breakthrough model for dealing with the realities of managing projects at supersonic speeds. Learn to meet and win the challenges of truncated timelines, short-staffed project teams, skimpy budgets and crippling risks.
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Managing Conflict and Group Dynamics is an interactive workshop that gives leaders proven abilities to prevent or curtail conflict within groups. By understanding the inner workings of groups, how to accelerate group development and how to gain consensus when making proposals to groups, leaders will find it less stressful to facilitate outcomes and are better prepared to lead their group to success.
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Whether you are an employee or supervisor, you can learn how to deal with difficult people and apply strategies to reduce stress and conflict in your daily life. This program will provide basic guidelines to enhance professional relationships and opportunities to demonstrate appropriate behavior in conflict situations. How to Manage Difficult People is a half-day workshop combining lecture, instructor-led role playing assignments, and visual presentation. Benefits to your organization: 1. Gain a complete understanding of the impact different social behavior styles can have on communication 2. Improve employee performance 3. Increase awareness of handling organizational change 4. Create a common ground to make relationships productive 5. Increase productivity and results by managing conflict
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Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.
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The Management and Supervisory Institute 2.0 (MSI 2.0) is a high impact, progressive program used to train your most critical personnel: front-line and middle-level managers and supervisors. Many times individuals are moved into supervisory roles with little or no training because they have other key attributes recognized by the organization. While qualified to perform the nuts and bolts of the job, they lack the necessary communication, organization, and motivational skills to effectively get the job done through other people. MSI 2.0 provides manager and supervisors professional development training in communication, leadership, interpersonal skills, and managerial performance. Class participants will be engaged and involved in the following classes while they learn best practices used in other industries and organizations: -Your Role Using Extended DISC® -Tools of Management -Leader, Manager, or Both -Results-Oriented Communication -Writing for Results -Presenting for Understanding -Manage and Resolve Conflict -Cost-Effective Meetings Business Basics -HR Aspects of Supervision -Supervisor as Coach -Employee Development -Presentations: Skills Review This course begins with a pre assessment and ends with a post assessment to document learning. The course culminates with a final exercise to encapsulate one or more situations participants have encountered in the workplace which will be handled more effectively in the future as a result of the enhanced skills gained in MSI 2.0. As a cohort experience, this capstone exercise solidifies the learning in MSI 2.0 and requires the demonstration of group presentation skills. Benefits to your organization: 1.Increases level of professionalism and knowledge of managers and supervisors 2.Prepares participants to effectively deal with growth and change in your organization 3.Provides job skills immediately applicable on the job 4.Develops confidence in those entrusted with supervisory responsibilities This instructor-led course with reference materials and handouts focuses on the skills and tools needed to help managers and supervisors understand themselves and become more productive in the workplace. Classes are conducted using the cohort model which provides participants the opportunity to learn and grow from counterparts in different positions and industries. This course will focus on the learner and the ability to coach, mentor, and motivate employees in the workplace.
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The Management and Supervisory Institute 2.0 (MSI 2.0) is a high impact, progressive program used to train your most critical personnel: front-line and middle-level managers and supervisors. Many times individuals are moved into supervisory roles with little or no training because they have other key attributes recognized by the organization. While qualified to perform the nuts and bolts of the job, they lack the necessary communication, organization, and motivational skills to effectively get the job done through other people. MSI 2.0 provides manager and supervisors professional development training in communication, leadership, interpersonal skills, and managerial performance. Class participants will be engaged and involved in the following classes while they learn best practices used in other industries and organizations: -Your Role Using Extended DISC® -Tools of Management -Leader, Manager, or Both -Results-Oriented Communication -Writing for Results -Presenting for Understanding -Manage and Resolve Conflict -Cost-Effective Meetings Business Basics -HR Aspects of Supervision -Supervisor as Coach -Employee Development -Presentations: Skills Review This course begins with a pre assessment and ends with a post assessment to document learning. The course culminates with a final exercise to encapsulate one or more situations participants have encountered in the workplace which will be handled more effectively in the future as a result of the enhanced skills gained in MSI 2.0. As a cohort experience, this capstone exercise solidifies the learning in MSI 2.0 and requires the demonstration of group presentation skills. Benefits to your organization: 1.Increases level of professionalism and knowledge of managers and supervisors 2.Prepares participants to effectively deal with growth and change in your organization 3.Provides job skills immediately applicable on the job 4.Develops confidence in those entrusted with supervisory responsibilities This instructor-led course with reference materials and handouts focuses on the skills and tools needed to help managers and supervisors understand themselves and become more productive in the workplace. Classes are conducted using the cohort model which provides participants the opportunity to learn and grow from counterparts in different positions and industries. This course will focus on the learner and the ability to coach, mentor, and motivate employees in the workplace.
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This program will provide basic guidelines to enhance project management, identify time wasters, prioritize our goals, and learn the important tool of delegation. It has been said that time is the "great equalizer". In the workplace, there are a number of time wasters that can control our workday. Recognizing and eliminating some of these time wasters will provide increased planning and productivity. How to Manage Your Priorities is a half-day workshop combining lecture, instructor-led role playing assignments, and visual presentation. Benefits to your organization: 1. Manage individual priorities 2. Enhance the professional development of employees 3. Increase productivity and results
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People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental fact of life at any level. This workshop will help you give participants confidence when negotiating with both internal and external clients. This interactive workshop also includes techniques to promote effective communications and to turn face-to-face confrontation into side-by-side problem solving.
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One key to a company¿s success? Keeping its customers happy. If you serve in a customer service role, this can also be the key to your professional success. Broaden your knowledge and skill sets by learning to better recruit and retain customers. The Creating a Customer-Focused Organization course will give students the skills necessary to exceed customer expectations through respectful communication, credibility, and the proper handling of customer concerns.
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Prepare to take--and pass--the Project Management Institute's PMP® certification exam. Master chapters seven through twelve of A Guide to the Project Management Body of Knowledge, the most essential resource for the PMP® certification exam. Learn all about the nine Project Management Knowledge Areas, five Process Groups, and 42 project management processes. Raise your project management IQ by discovering tips and techniques related to the questions you'll encounter on the PMP® exam. Use proven learning techniques to help you absorb key terminology, concepts, and formulas. In this, the second part of our two-part certification preparation series, your instructor will demystify the most challenging sections of the PMBOK® Guide, including relationships between inputs, tools and techniques, and outputs. You'll also gain a strong understanding of such topics as earned value management, risk management, simulation, sensitivity analysis, and make-or-buy analysis. In addition to learning about the PMBOK® Guide, you'll gain insight into PMI's® code of professional responsibility and discover powerful techniques you can use to continue preparing for the PMP® exam after this course is over.
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