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Course Criteria
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0.00 Credits
The Coaching and Supervision course exposes the participants to the differences between a manager and a coach in an organization. Coaching focuses on cultivating and growing leaders in an organization. Generally, coaches encourage others to become more competent and help others empower themselves to improve. Coaches focus on enabling others through teaching, observing, correcting, and encouraging constant improvement. Participants will identify their own strengths and weaknesses as a coach, learn to choose the optimal coaching style for a given situation, demonstrate the necessary steps to structure a coaching session, and outline the skills necessary to critique a coaching session. Finally, the participants will identify methods to make employees accountable and motivated by coaching toward an ownership mentality and recognize that creating time and goal-oriented progress plans will guide and improve employee performance. This course is designed for front-line and middle-level managers and supervisors. Benefits to your organization: 1.Increases level of professionalism and knowledge of managers and supervisors 2.Prepares participants to effectively deal with growth and change in your organization 3.Provides job skills immediately applicable on the job 4.Develops confidence in those entrusted with supervisory responsibilities This instructor-led course with reference materials and handouts focuses on the skills and tools needed to help managers and supervisors understand themselves and become more productive in the workplace. This course will focus on the learner and the ability to coach, mentor, and motivate employees in the workplace. The course begins with a pre assessment and ends with a post assessment to document learning.
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0.00 Credits
As a supervisor or manager, you have the responsibility to coach and mentor those working for you. In this course, you will focus on developing the skills needed to facilitate the exploration of needs, motivations, skills, and thought processes to assist individuals in making real, lasting progress.
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0.00 Credits
As a manager, you need to coach your staff members to realize and reach their full potential. To do this, you need the proper tools and techniques to allow for maximization of time, resources, and productivity. This workshop helps you develop those tools and techniques, providing you with information that will define causes of poor performance, create an environment for constructive feedback, and establish evaluation methods to monitor the progress of each of your team members.
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0.00 Credits
This course introduces supervisors to the 1.) basics of coaching and/or correcting behaviors and 2.) the basics of conflict management.
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0.00 Credits
Change in today¿s business environment is imminent. Are you prepared to handle it? How you manage changes in your organization is critical. Oftentimes, employees don¿t understand why new products, systems, or workflows are necessary. Managers must communicate why changes are taking place so employees understand what¿s taking place and they are on board with it. The Managing Organizational Change workshop provides strategies for communicating change, gaining commitment, and overcoming barriers and challenges that arise during the process of an organization¿s evolution.
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0.00 Credits
Because change in today¿s business environment is inevitable, managing change is critical. When changes are made in an organization, employees often lack the broader knowledge of why new structures, new products, or new systems are necessary. As a result, managers must embrace the responsibility of working together to communicate change and encourage understanding and commitment from the staff. This workshop will provide strategies for communicating change, gaining commitment, and overcoming barriers and challenges that arise during the change process.
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0.00 Credits
When you deal with people there will be conflict situations, this is normal. The key is to recognize when conflict is occurring and take steps to manage it. This course covers the basic steps to managing conflict and conflict resolution. First and foremost is to recognize when conflict is occurring. It is not always as obvious as a shouting match. Once the conflict situation is confirmed, understanding the behavior of the parties involved and communication are the key elements in starting the resolution process. Successful resolution involves exploring options, choosing one, and evaluating the results. While not always possible, a successful resolution should allow all parties to go away feeling like winners. This course is designed for front-line and middle-level managers and supervisors. Benefits to your organization: 1.Increases level of professionalism and knowledge of managers and supervisors 2.Prepares participants to effectively deal with growth and change in your organization 3.Provides job skills immediately applicable on the job 4.Develops confidence in those entrusted with supervisory responsibilities This instructor-led course with reference materials and handouts focuses on the skills and tools needed to help managers and supervisors understand themselves and become more productive in the workplace. This course will focus on the learner and the ability to coach, mentor, and motivate employees in the workplace. The course begins with a pre assessment and ends with a post assessment to document learning.
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0.00 Credits
The cost of unmanaged conflict in life comes with a high price tag. In the workplace, the results are: wasted time, diminished decision ability, loss of skilled workers, property damage and low morale. This training seeks to reduce these losses by increasing skills to deal effectively with conflict through improved communication skills.
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0.00 Credits
This is a 6-hour, one-day Preventing and Resolving Conflict in the Workplace course. The primary objective of the course is to spot and discover potential conflict and understand the various types of conflict. Key skills learned in this course will be that each of us defines conflict based on the intensity or degree of conflict. A discussion of the causes of conflict consists of personal, structural, external and other forms are presented. Common goals of the course are to separate the individual from the issues. The steps to conflict resolution (CR) are defined and options for CR range from open discussion to imposed litigation results. The role of the mediator in presented as an alternative for problem solving a collaborative result.
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0.00 Credits
This workshop is designed to teach attendees to keep organizational conflict to a minimum. Additionally, attendees will learn how to empower employees to deal with workplace conflict and increase employee morale and teamwork.
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