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Course Criteria
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0.00 Credits
This instructor-led interactive course focuses on critical thinking, listening skills, learning styles, problem solving, decision making, and independent thinking. Participants engage in role-playing, puzzles, brainteasers, and case studies designed to elicit solutions through rigorous analysis of complicated work situations.
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This instructor-led interactive course focuses on identifying sources of workplace conflict and the utilization of effective conflict resolution skills. Participants will be introduced to a model for resolving conflict. A role-play exercise, applying the various conflict resolution techniques and the conflict resolution model, is part of this dynamic class. Other topics covered include effective communication, assertiveness, behavioral styles and conflict, and dealing with difficult people. A board game serves as a quick course summary activity. The class concludes with a journaling exercise and action plan development.
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Personal Planning is the sixth of seven soft-skill classes in the HIRE (Help in Reaching Employment) job readiness program series. While part of the series, Personal Planning can also be presented as a stand-alone class.
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What Skills Will You Take to Work is the seventh of seven soft-skill classes in the HIRE (Help in Reaching Employment) job readiness program series. While part of the series, What Skills Will You Take to Work can also be presented as a stand-alone class.
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This instructor-led course focuses on professional behavior, professional image, professional conduct, and professional communication to elevate customer service to an elite level. It incorporates the use of MyWritingLab to increase participants skills in proper grammar usage. This course also examines team building skills and continuous improvement plans.
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Introduction and overview of the fundamentals of work, employability, customer service and leadership skills necessary to succeed in the hospitality and tourism industry.
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The Travel Agent Program is a proven, successful method for motivated people to begin a travel career, and will help prepare students for The Travel Institute (formerly ICTA) TAP Certification. Learn the basic skills needed to operate a computer reservation system, whether with the airlines, travel agencies, car rental agencies, cruise lines, hotels, resorts, as a corporate travel coordinator, or as a home based agent, all in a convenient online environment. The online program consists of two modules. Students will first participate in a Travel Career Development program followed by the student's choice of computer reservation systems including SABRE, WORLDSPAN, APOLLO, GALILEO or AMADEUS GDS systems. Upon registering, you are given an initial six months to complete the program. Should you need more time, you may request a 6-month extension at no additional charge.
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Are you interested in learning more about a travel agent career? Would you like to better understand travel and tourism jobs? Our travel and tourism school can help you learn more about a travel agent career and take the first step in getting quality travel agent training. Travel agent career professionals consistently help people plan family vacations, corporate trips, cruises, international travel, and specialty tours such as adventure vacations. Travel agents generally have access to important information regarding fares and discounts, and are knowledgeable about particular geographic locations. Overall, a travel agent career professional can help consumers plan the most appropriate travel arrangements for their needs. Our travel agent school can provide travel agent training on the essentials of a travel and tourism jobs, and could be your first step in getting one of many interesting travel and tourism jobs such as working for a corporation, online travel agency, or even working from home! This program will also help you prepare for The Travel Institute (formerly ICTA) TAP Certification.
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0.00 Credits
The Culinary Workshop is a series of 2 hour classes devoted to teaching the basics of food preparation. The program features the expertise of Ivy Tech¿s culinary Faculty By employing effective preparation, menu planning and cooking skills; the chefs will encourage students to try sometimes challenging food preparation techniques.
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0.00 Credits
This course provides practical knowledge and skills application of quality waitstaff service through management of the guest experience.
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