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Course Criteria
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3.00 Credits
3 cl hrs, 3 cr This course examines the roles of management and leadership in hospitality and other service organizations. The focus will include identifying both challenges and opportunities facing organizations such as responding to globalization, managing workforce diversity, stimulation, innovation and change, improving quality and productivity and other issues relevant to the management of human resources in today's dynamic business climate. Prerequisites: HMGT 2302/HM 302, HMGT 2303/HM 303, HMGT 2304/HM 304, HMGT 2305/HM 205 or AAS degree in Travel and Tourism or Hospitality Management
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3.00 Credits
3 cl hrs, 3 cr Techniques of research and review of literature as applied to hospitality management. Review of computer searching with data bases. Interdisciplinary approach to problem-solving and policy development for issues facing hospitality managers. Students research and write an investigative report on a current industry problem. Prerequisites: HMGT 2302/HM 302, HMGT 2303/HM 303, HMGT 2304/HM304, HMGT 2305/HM 205 or AAS degree in Travel and Tourism or Hospitality Management
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3.00 Credits
3 cl hrs, 3 cr The needs of management and application of accounting concepts to managerial and financial decision-making, methods and planning; analysis of financial statements; preparing operating and capital budget analysis; principles and techniques for managing cash reserves; ethical and current managerial financial issues. Prerequisite: HMGT 2302/HM 302
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3.00 Credits
3 cl hrs, 3 cr Relationship among the various components of the hospitality industry and the markets it serves. Study of corporate mission, goals, vision statement, company history, customer perception, environment and social factors as influences on profitability; techniques for analyzing businesses, strategy formation and implementation. Prerequisite: HMGT 3501/HM 501, HMGT 3502/HM 801, HMGT 3602/HM 602
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3.00 Credits
3 cl hrs, 3 cr An overview of the principles and techniques of market research as it applies to sales and customer relationship management, including marketing and sales strategies development and deployment, dayto- day sales activities and on-going customer relationship management. The relationships between advertising, public relations, publicity and sales will be explored and analyzed. The role of the salesperson, including the establishment of performance objectives, strategies, incentives and evaluation of goal achievements will be analyzed comprehensively. Prerequisite: HMGT 3501/HM 501, HMGT 3502/HM 801, HMGT 3602/HM 602
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3.00 Credits
120 internship hrs, 3 cr Work experience in the hospitality field, defined as part-time, supervised employment. Each student is responsible for getting and keeping an appropriate supervisory position for the required period: a minimum of 120 hours for a minimum of six weeks. Measurable career objectives and related readings are defined in the initial meeting. Prerequisites: HMGT 3501/HM 501, HMGT 3502/HM 801, HMGT 3602/HM 602
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3.00 Credits
3 cl hrs, 3 cr Building upon the foundation of lodging operations management, students analyze, compare and contrast lodging operations and the diverse as well as dynamic interrelationships between operational and administrative departments. Through a 24-hour "typical day" framework, studentswill be guided through various learning activities that encompass the various concerns and challenges in managing lodging environments in today's complex and competitive environments. Prerequisite: AAS degree in Travel and Tourism or Hospitality Management
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3.00 Credits
3 cl hrs, 3 cr An overview of the dynamics of housekeeping operations in the Hospitality Industry. The foundations and applications of staffing, budgeting, purchasing and training will be explored. Special emphasis on financial responsibilities, human resource practices, labor relations, guest relations, operational procedures, cleaning and maintenance, décor and layout, quality control procedures and risk/safety management. Prerequisite: AAS degree in Travel and Tourism or Hospitality Management
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3.00 Credits
3 cl hrs, 3 cr Analysis of the planning, design, layout and maintenance of facilities, including aesthetic, budget and marketing factors as they relate to hospitality facilities. Prerequisite: AAS degree in Travel and Tourism or Hospitality Management
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3.00 Credits
3 cl hrs, 3 cr Legal implications of acts by hotelkeeper, employees, guests and visitors. Review of the development of legal rights of persons to travel and have access to public accommodations. Rights and responsibilities of hospitality industry establishments; discussion of historical and current liability, predictability and probability in the environment. Prerequisites: HMGT 2302/HM 302, HMGT 2303/HM 303, HMGT 2304/HM 304, HMGT 2305/HM 205
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