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Course Criteria
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3.00 Credits
This course provides techniques and basic skill in the touch system of keyboarding. In addition, students prepare business letters, memorandums, reports, and tables using a popular word processing software application.
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1.00 Credits
This course is designed to build typing speed and accuracy at the computer keyboard through computerized diagnostic testing and practice. Students enrolled in this course must be able to touch type prior to entering this course. Lake Worth only. Special fee required.
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3.00 Credits
This course provides students a word processing program to key and format more advanced styles of business correspondence such as business letters with special features, interoffice memos, multi-page reports, agendas, news releases, minutes, letters of application, resumes, financial documents, and forms.
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1.00 Credits
This course provides the "touch" method of alphabetic and numeric keyboarding on the computer as well as on the ten-key numeric keypad. This course may not be used for credit as part of the Office Administration degree or certificate programs.
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3.00 Credits
This course is a study of paper and electronic records management. Topics include indexing and filing rules, and applying these rules to alphabetic, geographic, numeric, and subject filing systems. Students should have a working knowledge of Microsoft Access prior to entering this course.
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3.00 Credits
This course covers the many skills that make up effective customer service including listening techniques, verbal and nonverbal communication, use of technology, enhancing customer relation skills, building rapport with customers, dealing with customer service problems, and handling difficult customers.
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3.00 Credits
This is an exploratory course designed to introduce students to current and emerging technology used in the workplace. Upon completion, students should understand the importance of keeping abreast of technological changes that affect the business environment. Students should have basic computer skills prior to taking this course.
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3.00 Credits
This course provides hands-on training in desktop publishing using Microsoft Publisher software. Students will develop the skills necessary to create publications such as flyers, newsletters, brochures, business cards, and business forms.
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3.00 Credits
This course provides hands-on training in the use of Microsoft PowerPoint, a popular presentation graphics program. Students will use various features of the program, basic and advanced, to develop computer generated slide presentations.
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1.00 Credits
This course gives the students instruction in the use of the Windows operating system. Topics include customizing the desktop, controlling applications, file management, and operation of various accessory programs.
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