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HCB 8186: Customer Service Excellence
5.00 Credits
Harper College
Delivers the strategies and skills customer service professionals need to provide excellence in every customer interaction. In this interactive workshop, participants will explore reasons why customer service is critical and will practice listening and positive communication skills.
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HCB 8186 - Customer Service Excellence
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HCB 8190: Integrity Service
2.00 Credits
Harper College
Provides tools and skills to build and management professional customer relationships more effectively, gain insight into business needs through effective communication and interpersonal skills, learn behaviors that demonstrate the value of customers as trusted business partners, and manage customer expectations more effectively regarding the delivery of solutions.
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HCB 8190 - Integrity Service
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HCB 8221: Wireless Networking
2.00 Credits
Harper College
Provides students with a comprehensive hands-on overview of wireless networking. Includes radio frequencies, wireless infrastructure, hardware, wireless standards, wireless LAN security, site surveys, and troubleshooting.
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HCB 8221 - Wireless Networking
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HCB 8222: Data Communications-Convergence+
2.00 Credits
Harper College
Provides students with an introduction to telecommunications and data convergence. Topics include legacy telecommunications, voice telephony, public-switched telephone networks, data networking, Voice Over IP, quality of service and wireless communications.
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HCB 8222 - Data Communications-Convergence+
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HCB 8280: Network Security Fundamentals
2.00 Credits
Harper College
Provides students with a comprehensive hands-on overview of network security including authentication, encryption, digital certificates, perimeter topologies, remote access, cryptography, and operational security.
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HCB 8280 - Network Security Fundamentals
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HCB 8452: Imports and Exports
5.00 Credits
Harper College
Provides a conceptual overview of the world marketing environment with emphasis on both global exporting and importing. Introduces students to marketing strategies and procedures to capitalize on domestic and overseas world trade potential.
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HCB 8452 - Imports and Exports
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HCB 8501: Occupational Spanish
1.00 - 4.00 Credits
Harper College
Studies selected problems or topics in Spanish as it relates to specific occupations. Includes three components: speaking in Spanish, listening in Spanish, and Latino culture. Introduces pronunciations of practical common phrases and questions in Spanish, comprehension of many basic and common expressions and phrases used in everyday Spanish. Also teaches some fundamental and generic and non-nationality specific aspects of Latino culture.
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HCB 8501 - Occupational Spanish
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HCB 8503: Occupational German
1.00 - 4.00 Credits
Harper College
Studies selected problems or topics in German as it relates to specific occupations. This course is divided into three components: speaking in German, listening in German, and German culture. Introduces pronunciation and comprehension of practical common phrases and questions used in the German language.
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HCB 8503 - Occupational German
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HCB 8601: Basic Welding
1.00 - 4.00 Credits
Harper College
Covers fundamentals of oxyacetylene welding theory practices and beginning electric welding. Includes arce welding and gas welding, brazing and cutting in the horizontal position.
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HCB 8601 - Basic Welding
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HSC 104: Health Care Technology and Informatics
2.00 Credits
Harper College
Introduces student to informatics and the use of technology in health care delivery systems. This includes a review of hardware and software, and an in-depth look at hospital/health care-based user interfaces, data bases, telecommunications and networks, and healthcare-based information systems. Also includes research methods and patient education via computers.
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HSC 104 - Health Care Technology and Informatics
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