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QMS 2013: Analyzing the Health of the Customer Service Relationship
1.00 Credits
Elizabethtown Community and Technical College
Includes how to measure customer satisfaction, using decision making techniques. Prerequisite: QMS 2012 or consent of instructor. Lecture: 1 credit (15 contact hours).
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QMS 202: Performance Management
3.00 Credits
Elizabethtown Community and Technical College
Students are introduced to a systematic, data-oriented approach to managing people for maximizing performance and quality. Data are used to measure and evaluate effectiveness of performance. Organizational and individual behavior will be studied in the context of increasing performance and quality. Lecture: 3 credits (45 contact hours). *M*
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QMS 2021: Introduction to Performance Management
0.60 Credits
Elizabethtown Community and Technical College
Emphasis on performance management and the ABC model of behavior change. Lecture: 0.6 credits (9 contact hours).
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QMS 2022: ABC Analysis and Delivering Reinforcers
0.60 Credits
Elizabethtown Community and Technical College
Principles of ABC analysis with emphasis on reinforcers and techniques in delivering reinforcers. Prerequisite: QMS 2021 or consent or instructor. Lecture: 0.6 credits (9 Contact hours).
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QMS 2023: Reinforcement Schedules and Unwanted Behavior
0.60 Credits
Elizabethtown Community and Technical College
A variety of reinforcement schedules will be introduced and a number of procedures will be analyzed in dealing with unwanted behavior. Prerequisite: QMS 2022 or consent of instructor. Lecture: 0.6 credits (9 contact hours).
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QMS 2024: Pinpoints and Measurement
0.60 Credits
Elizabethtown Community and Technical College
Fundamentals of pinpointing, identifying a job's mission, and understanding effective measurement. Prerequisite: QMS 2023 or consent of instructor. Lecture: 0.6 credits (9 contact hours).
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QMS 2025: Feedback, Goals, and Applying Performance Management
0.60 Credits
Elizabethtown Community and Technical College
The value and variety of feedback and its relationship to goal setting as the foundation of performance management. Prerequisite: QMS 2024 or consent of instructor. Lecture: 0.6 credits (9 contact hours).
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QMS 210: Lean Processes
3.00 Credits
Elizabethtown Community and Technical College
Introduces the concepts and skills of lean processing for manufacturing and service settings. Covers organizational readiness, 5S, value stream mapping, kaizen, and visual workplace. Examines the implementation of processing. Prerequisite: QMS 101 or Consent of Instructor and MA 109 or MT 150. Lecture: 3 credits (45 contact hours).
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QMS 212: Project Management
3.00 Credits
Elizabethtown Community and Technical College
Provides insight into concepts and skills required to design the infrastructure for the successful planning scheduling, and launching of a project. Promotes skills necessary to improve coordination of organizational resources, create effective teams, operate efficiently in a rapidly changing world, and minimize internal problems of system start ups. Teaches techniques to gain organizational acceptance for projects. Prerequisite: QMS 101 or consent of instructor. Lecture: 3 Credits (45 contact hours).
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QMS 220: Quality Audits
3.00 Credits
Elizabethtown Community and Technical College
Involves an in-depth examination of the function of planning, organizing, and conducting quality audits. Emphasizes planning, implementing, and reporting results of quality audits and taking corrective action. Prerequisite: QMS 101 or Consent of Instructor. Lecture: 3 credits (45 contact hours).
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