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MGMT 371: Service Management
3.00 Credits
University of St Francis
examines the theories and strategies of service management. The emphasis is on the development of a service system and the formula tion of service goals. Excellence in customer service approaches that are used by the Fortune 500 companies are explored. Prerequisite: MGMT 150. (BS on line students only)
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MGMT 410: Business Logistics
3.00 Credits
University of St Francis
introduces the concepts of logistics and supply chain management is stressed. Emphasis will be placed on analyzing the interrelationships of logistics activities in designing a successful logistics strategy. Students will study fundamental logistics management concepts and how they are woven into a refined system concerned with the move/store supply chain functions of logistics. Prerequisite: MGMT 150.
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MGMT 411: Transportation Management
3.00 Credits
University of St Francis
- provides a broad survey of transportation concepts, methods, problems, and strategies. Emphasis will be placed on the domestic (US) motor carrier system. Topics include: modes of transportation, logistics and freight pricing, the relationship of inventory to logistics decisions, and the impact of security on logistics. Analysis and discussion will be presented from various perspectives, including the motor carrier, the shipper, and third party service providers. Prerequisite: MGMT 150.
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MGMT 412: Global Logistics Management
3.00 Credits
University of St Francis
focuses on how inventory and information are moved in a global economy. A primary objective of this course is to examine how international logistics decisions are made which have an impact on functional areas of an organization trying to achieve efficiency and effectiveness. Discussions will consist of export import procedures, multinational logistics strategy, international payment processes, review and selection of transportation modes, and risk management will be reviewed. Prerequisite: MGMT 150.
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MGMT 494: Topics in Management
1.00 - 3.00 Credits
University of St Francis
courses not specifically listed in the catalog may be taught under this title. Prerequisites may be required, depending upon the topic.
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MGMT 494 - Topics in Management
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MGMT 496: Independent Study
1.00 - 3.00 Credits
University of St Francis
allows students to select their own topic of investigation and determine their own way of pursuing and reporting work. A faculty advisor serves as a resource person. Students provide goals, materials, and criteria for evaluation. Prerequisite: approval of Dean.
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MGMT 496 - Independent Study
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MGMT 497: Assigned Research
1.00 - 3.00 Credits
University of St Francis
offers an in depth exploration of selected problems in the student's major area; designed for each student to fulfill individual needs and interests; reports embodying the results of conceptual exercises, experimental evidence, literature reviews, and field investigation required. Prerequisite: approval of Dean.
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MGMT 498: Management Internship
1.00 - 15.00 Credits
University of St Francis
provides a supervised, practical experience for an extended period of time for advanced students through the business department. Prerequisite: must meet internship guidelines.
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MGMT 498 - Management Internship
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MKTG 275: Advertising And Promotion
3.00 Credits
University of St Francis
helps students develop an understanding of the principles, processes, and methods employed in advertising for both business and non profit organizations. Discussion will involve understanding the consumer behavior of the target market, developing advertising institutions, budgeting for advertising, creating the message and media strategy. Prerequisite: MKTG 175.
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MKTG 371: Services Marketing
3.00 Credits
University of St Francis
- is designed to provide students with an overview of the field of service marketing. Modules will cover the nature of the service industry, issues of expectations and satisfaction in creating value, developing new services, and pricing and distribution. There will be a strong emphasis on developing customer satisfaction and improving customer retention. Relational data bases will be used as examples for improving customer retention. Ethical dilemmas will be discussed. Prerequisite: MKTG 175.
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