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HOSP 566: SPECIAL PROBLEM
1.00 - 12.00 Credits
University of Delaware
No course description available.
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HOSP 566 - SPECIAL PROBLEM
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HOSP 567: SEMINAR
1.00 - 12.00 Credits
University of Delaware
No course description available.
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HOSP 567 - SEMINAR
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HOSP 601: Hospitality Industry Foundations
3.00 Credits
University of Delaware
Reviews different types, styles and quality of hospitality products. Examines product management including branding, product lifecycles, positioning and packaging and performance measurement. Includes the latest trends in product development and theoretical and practical issues related to multi-unit operations. RESTRICTIONS: MS in Hospitality Business Management students and students in graduate level programs at the Lerner College of Business and Economics. All others require permission by instructor.
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HOSP 601 - Hospitality Industry Foundations
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HOSP 602: Customer Experience Management
3.00 Credits
University of Delaware
Provides an understanding of the service delivery system as it relates to the delivery of quality customer service in interpersonal and electronic contexts. The mechanics of identifying and setting organizational vision and service standards, and the relevance of technology in customer service management are covered. RESTRICTIONS: MS in Hospitality Business Management students and students in graduate level programs at the Lerner College of Business and Economics. All others require permission by instructor.
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HOSP 602 - Customer Experience Management
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HOSP 603: Strategic Hospitality Management
3.00 Credits
University of Delaware
Provides a comprehensive understanding of strategic management concepts and competitive strategy as applied to the hospitality industries. Examines co-alignment of environmental scanning, strategy and structure of the hospitality service firm. PREREQ: HOSP601. RESTRICTIONS: Priority for MS-HBM and Lerner Business College graduate students.
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HOSP 603 - Strategic Hospitality Management
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HOSP 604: Hospitality Financial Management
3.00 Credits
University of Delaware
Examines both managerial accounting and financial management as they are practiced in the hospitality industry. Applies principles of finance and accounting to decision-making in the industry, emphasizing industry features and characteristics. RESTRICTIONS: MS in Hospitality Business Management students and students in graduate level programs at the Lerner College of Business and Economics. All others require permission by instructor.
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HOSP 604 - Hospitality Financial Management
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HOSP 605: Issues in Hospitality Information Technology Management
3.00 Credits
University of Delaware
Examines issues related to information technology in the hospitality industry, including systems, networking, databases, telecommunications, the internet and e-commerce. PREREQ: HRIM601
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HOSP 605 - Issues in Hospitality Information Technology Management
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HOSP 615: E-Service Management in Healthcare
3.00 Credits
University of Delaware
The rapid pace of technological change is having a significant impact on healthcare service delivery. Due to enhanced mobility and the proliferation of faster service solutions, customer expectations have increased significantly. Evaluate, design and articulate e-service solutions in the healthcare industry. Concepts related to technology and e-services will be applied to a healthcare context using academic articles, industry reports and case-studies.
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HOSP 615 - E-Service Management in Healthcare
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HOSP 625: Cultural Intelligence in the Hospitality Industry
1.00 Credits
University of Delaware
Cultural Intelligence reflects an individual's flexibility in exhibiting appropriate behaviors when interacting with people who differ in cultural backgrounds. This is particularly crucial in the hospitality industry since it is based on human interactions and behavior as a critical quality criterion. The course provides focus on concepts and applications related to the development and use of cultural intelligence in interactions between people in the hospitality business environment. Strategies for identifying and adopting effective intercultural management practices will be explored.
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HOSP 625 - Cultural Intelligence in the Hospitality Industry
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HOSP 640: Patient Experience & Engagement
3.00 Credits
University of Delaware
Engages healthcare community in critical issues facing the healthcare industry. Due to CMS, HCAHPS and CGCAHPS requirements and intense industry competition, the effectiveness of healthcare delivery is being measured by the quality of direct and indirect services, including quality of accommodations, communication and other auxiliary services. Current hospital staff and future hospital managers need to be better prepared to face the changing healthcare environment and the increased focus on a total patient experience and engagement.
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HOSP 640 - Patient Experience & Engagement
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