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  • 3.00 Credits

    This course addresses the key concepts, models and practices that support the process of developing, managing and participating in teams across a variety of sectors (private, public, non-profit and specialized). Contemporary performance conditions emphasize delegation, autonomous functioning and teamwork. Managers and employees in all sectors are increasingly required to support the process of developing, managing and working with semi-autonomous teams. Students will learn how to set up, support and participate in a team as both a team manager and a participant.
  • 3.00 Credits

    This course addresses the key concepts, models and practices of organizational change and development across a variety of sectors (private, public, non-profit and specialized). Increasing complexity and change within the contemporary performance environment is requiring a greater level of change and development in organizations. Adjusting organizations to ensure that their design, culture, management and functioning aligns with dynamic key external conditions creates the general foundation for success. The ability to identify the need for organizational change and development at both the macro and micro level, design and implement interventions while addressing resistance to change, is a key competency for managers and professional service providers in all sectors. Students will learn a variety of macro and micro organizational development interventions including the human process intervention of team building.
  • 3.00 Credits

    This course addresses the key concepts, models and practices of professional writing and presentations across a variety of sectors (private, public, non-profit and specialized). Increasing complexity, change and diversity around and within organizations, combined with rapidly evolving information technology, is transforming professional communication. The ability to write and present professional content within the contemporary performance environment is a key competency for managers and professional service providers in all sectors. Students will learn modern perspectives and current best practices for professional writing and presentations.
  • 3.00 Credits

    This course addresses the key concepts, models and practices of developing and managing a learning organization within a variety of sectors (profit, public, non-profit, specialized). Increasing complexity within the modern performance environment is expanding the range of inputs required to make an informed decision, which in turn is increasing the level of engagement and interdependence among decision contributors and stakeholders. An increasing rate of change requires decision contributors and stakeholders to collaborate, learn, innovate and implement as fast as the environment is changing. Students will learn how to develop, implement and manage the key contributors to an efficient learning organization including leadership, technology, organizational design and communication competencies.
  • 3.00 Credits

    This course addresses the key concepts, models and practices of managing internal and external stakeholder relations across a variety of sectors (profit, public, non-profit, specialized). The increasing ability of internal and external stakeholders to raise awareness about and influence the functioning of an organization, combined with the multiple stakeholder approach to assessing organizational effectiveness, has increased the importance of managing stakeholder relations. Increasingly complex and dynamic performance conditions has highlighted the contribution of human resources to organizational effectiveness, and has advanced the function of managing internal stakeholder relations. External stakeholder access to mass communication combined with a growing emphasis on corporate social responsibility has advanced the function of managing external stakeholder relations. Students will learn how to execute the fundamental components of a stakeholder relations system, including a complaints management system that adds organizational value.
  • 3.00 Credits

    This course addresses the key concepts, models and practices that support negotiation, conflict management and dispute resolution in organizations across a variety of sectors (profit, public, non-profit, specialized). Increasing complexity, change and diversity around and within contemporary organizations has intensified the processes of negotiation, conflict management and dispute resolution among increasingly diverse internal and external stakeholders. The increased likelihood of expressed conflict combined with an emphasis on collaboration, mutual learning, mutual adjustment and consensus requires more complex and skillful forms of negotiation, conflict management and dispute resolution. The ability to effectively negotiate, manage conflict and make effective use of various dispute resolution processes is a key competency for managers and professional service providers across all sectors. Students will learn and practice the fundamental components of negotiation, conflict management and dispute resolution.
  • 3.00 Credits

    This course addresses the key concepts, models and practices that support the process of designing, delivering and assessing training and development programs across a variety of sectors (private, public, non-profit and specialized sectors). Increasing complexity and change around and within organizations is expanding the competencies required by all organizational stakeholders, while decreasing the shelf life of most skill sets. Developing and maintaining needed competencies requires more continuous and intensive training and development. The need for continuous learning, efficiency and cost effectiveness, combined with rapid expansion of the information technologies and the internet, has dramatically integrated the use of technology into the design and delivery of training. The ability to design and implement needed programs using new technologies is a key competency for managers and professional service providers in all sectors. Students will learn the key steps of needs assessment, design, delivery and assessment, including the design of a competency oriented training module.
  • 1.00 - 3.00 Credits

    No Description Available
  • 3.00 Credits

    This course addresses the key concepts, models and practices that support the process of performance management across a variety of sectors (private, public, non-profit and specialized sectors). Competitive and budgetary pressures have intensified the need for performance management systems that enhance productivity, innovation and responsiveness. The ability to establish effective performance targets for oneself and others, create performance supporting conditions, monitor progress, assess personal performance and give others constructive feedback, and encourage performance supporting behavior, is a key competency for managers and professional service providers in all sectors. Students will learn the key components of a performance management system including how to conduct an appraisal meeting.
  • 3.00 Credits

    This course addresses the key concepts, models and practices of the marketing communication process across a variety of sectors (private, public, non-profit and specialized). Rapidly expanding information and multimedia technologies combined with increasingly diverse consumers is transforming the marketing communication process. Use of new technologies and methods to both develop and implement marketing communication strategy and related tactics, is a key competency for managers and professional service providers. Students will learn the key components of the marketing communication process and develop a marketing communication plan.
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