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CDBS 405: Org Mgt-OSHA Stand & Compl
1.00 Credits
West Virginia Northern Community College
How many times do you listen to the news only to hear of another death or serious injury in the workplace? The statistics are staggering! According to the Occupational Safety and Health Administration Vital Facts of 1997. 17 americans die every day while on the job. Fortunately, the Occupational Safety and Health Administration continues to try to reduce these numbers. To understand how you can help to reduce injury and death in the workplace, you must be familiar with the development of the Occupational Safety and Health Administration, the General Industry Standards in place to protect workers, and how you can comply with these standards. After taking this course, you will be well on your way to improving safety and health in your workplace.
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CDBS 405 - Org Mgt-OSHA Stand & Compl
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CDBS 406: Start Arts/Craft Business
1.00 Credits
West Virginia Northern Community College
No course description available.
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CDBS 406 - Start Arts/Craft Business
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CDBS 410: Workplace Mathematics
3.00 Credits
West Virginia Northern Community College
No course description available.
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CDBS 410 - Workplace Mathematics
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CDBS 412: Communication in the Workplace
1.00 Credits
West Virginia Northern Community College
No course description available.
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CDBS 412 - Communication in the Workplace
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CDBS 413: Teamwork Skills
0.50 Credits
West Virginia Northern Community College
No course description available.
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CDBS 413 - Teamwork Skills
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CDBS 415: Skills for the Workplace
0.50 - 10.00 Credits
West Virginia Northern Community College
No course description available.
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CDBS 415 - Skills for the Workplace
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CDBS 420: Perf Meas & E-Comm Eval
1.50 Credits
West Virginia Northern Community College
Few concepts have had as great an impact on business as E-Commerce. With E-Commerce, business owners around the world are taking advantage of world-wide markets, enabling them to increase sales, profits, and market share. However given the speed at which the world of E-Commerce moves, performance measurements and evaluations are vital. This course will introduce you to metrics (tools used for performance measurement) and offer suggestions that will help you to apply them to your business. By increasing your understanding of performance measurement and E-Commerce evaluation, you increase the likelihood that your business will see increased success, growth and revenues.
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CDBS 420 - Perf Meas & E-Comm Eval
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CDBS 421: Fund of E-Comm & E-Bus
2.50 Credits
West Virginia Northern Community College
In this course, you will examine the history of the Internet and its influence on E-Commerce, the validity of E-Commerce, and why it is increasingly being integrated into the business model. You will also explore the fundamental business concepts as they relate to E-Commerce, such as customer relationship management; e-procurement; security and staffing issues; planning; metric identification techniques for measuring the success of E-Commerce initiatives; marketing strategies on the World Wide Web; and information on E-Commerce software, hardware and service providers.
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CDBS 421 - Fund of E-Comm & E-Bus
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CDBS 422: Elec Customer Relations Mgt
1.50 Credits
West Virginia Northern Community College
To compete effectively in today's marketplace, companies must be customer-focued rather than product-focused. And they must make use of current technologies to stay ahead of the competition. Electronic customer relationship management (e-CRM) is a way to integrate these new approaches throughout an organization. This course will introduce you to methods of using e-CRM to reach new heights of customer satisfaction.
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CDBS 422 - Elec Customer Relations Mgt
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CDBS 423: Call Center Communication Skl
1.50 Credits
West Virginia Northern Community College
Have you just received a position as a call center customer service representative? Maybe you are experiencing some feeling of anxiety, as do many novice front-line agents You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential or new call center agents is designed to introduce the learner to the necessary information and tools required to professionally handle customer service calls in a call center environment.
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CDBS 423 - Call Center Communication Skl
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