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BUSN 1141: Human Resource Development
3.00 Credits
Dakota County Technical College
Examine organizational methods at the strategic and tactical levels for training, developing, and retaining top talent. This course observes the standards of the Human Resource Certification Institute.
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BUSN 1150: Compensation and Benefits
2.00 Credits
Dakota County Technical College
Design compensation, benefit and reward systems to attract and retain top talent. Examine government regulations to ensure compliance. Conduct competitive analyses of like organizations. This course observes the standards for the Human Resource Certification Institute.
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BUSN 1160: Human Resource Essentials
2.00 Credits
Dakota County Technical College
Participants will be provided with the essential human resources (HR) functions for all leaders/managers that are not taking the Human Resources Management Certificate. This course is aligned with the Society of Human Resource Management (SHRM) Essentials in Human Resources program and prepares the participant to take the exam to earn the SHRM Essentials Certificate.
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BUSN 1200: Quality Management
3.00 Credits
Dakota County Technical College
Learn how to integrate TQM into planning and project management, strategic management, process improvement and how to modify an organizations behavior. Assess supervisors roles and responsibilities related to quality including identifying and meeting customer needs, applying problem solving tools and techniques for improving systems and processes and making quality decisions. Enhance work group commitment to continuous quality improvement.
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BUSN 1210: Project Management
3.00 Credits
Dakota County Technical College
Understand the project management process and learn to utilize the appropriate tools to initiate, plan, execute, control and close projects. Learn to apply knowledge, skills, tools and techniques to project activities to meet project requirements. Understand how organizational planning impacts the projects by means of project prioritization based on risk, funding, and the organization's strategic plan.
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BUSN 1220: Effective Business Communication
3.00 Credits
Dakota County Technical College
Learn and practice skills to communicate your message directly and effectively to generate the desired results,whether in a meeting, presentation or written media. Assess your audience prior to communicating to maximize effectiveness. Facilitate group participation including handling disruptive behavior. Learn to apply skills in any situation to achieve win-win negotiations.
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BUSN 1240: Creativity and Problem Solving
2.00 Credits
Dakota County Technical College
Explore the need for and use of creativity and innovation in today's global and multi-cultural business environment. Assess your level of imagination by discovering your creative mind and how you can best put it to work in problems facing organizations. Work with stakeholders to minimize barriers and plan for successful implementation. Use processes and tools that will identify root causes and solve problems the first time.
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BUSN 1260: Managing Customer Service
1.00 Credits
Dakota County Technical College
Identify how supervisors / leaders can plan for and support excellent customer service through developing a service strategy. Examine the impact of employee training and decision-making authority on customer service. Assess internal and external customer satisfaction. Learn tools and techniques for gathering feedback and handling complaints. Consider the relationship between customer satisfaction, customer loyalty and quality.
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BUSN 1270: High Performance Teams
1.00 Credits
Dakota County Technical College
Develop the skills and knowledge to cultivate productive work teams. Learn to defuse resistance to change and foster support and involvement in developing a shared vision. Master conflict resolution and negotiation strategies essential for supervisors and others in leadership positions in fostering self-managed work teams from forming, norming, storming, and performing to transforming.
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BUSN 1300: Multicultural Mentorship I
2.00 Credits
Dakota County Technical College
This course explains what multicultural mentoring is and how it can be used as an effective tool to develop individuals, foster teamwork, multicultural understanding and organizational effectiveness and productivity. This course places the student in the role of mentee and mentor. As a mentee, the student will learn how to develop and acquire new skills and abilities through a multicultural mentorship partnership. A mentor/mentee agreement will develop a path to growth opportunities. This course is a Prerequisite for BUSN1310 Multicultural Mentorship II.
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BUSN 1300 - Multicultural Mentorship I
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