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Course Criteria
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4.00 Credits
This course emphasizes the importance of customer service throughout all businesses. Topics include: customer service challenges and problem solving; strategies for successful customer service; effective communication and dealing with difficult customers; empowerment, motivation, and leadership; customer retention and satisfaction measurement; and excellence in customer service.
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5.00 Credits
(Prerequisites: BUS 106) Provides students with an overview of management concepts, styles, and skills. Topics include: management styles, leadership traits, ergonomics and workflow, communication channels, business ethics, supervisory techniques, and job performance evaluation techniques. ( MKT 101 or MSD 100 can be taken in place of this course.)
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6.00 Credits
(Prerequisite: Must be in last quarter of program. With advisor approval, may take concurrently with last quarter courses.) Provides student work experience in the professional environment. Topics include: application of classroom knowledge and skills, work environment functions, and listening/following directions. Students will be under the supervision of the Business Administrative Technology program faculty and/or persons designated to coordinate work experience arrangements.
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6.00 Credits
(Prerequisite: Program Admission) Introduces fundamental concepts of accounting. Topics include: accounting equation, debits, credits, journalizing, posting and proving ledger, accounts receivable, accounts payable, cash control, and payroll. Both manual and computerized concepts are taught. ( ACC 101 can be taken in place of this course.)
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3.00 Credits
Introduces the basic spelling and pronunciation of medical terms, and the use of these terms as they relate to anatomy, treatment, surgery, and drugs. Topics include: word analysis, word elements, spelling, pronunciation, and semantics. ( AHS 109 can be taken in place of this course.)
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5.00 Credits
(Prerequisites: BUS 1140) Provides instruction in advanced word processing. Topics include: advanced features of formatting and organizing content, advanced features of collaborating on documents and customizing word processing software. [OL]
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5.00 Credits
(Prerequisites: BUS 211/AHS 109) Introduces the structure and function of the human body including medical terminology. Topics covered include information which will provide the medical office assistant with the knowledge needed to communicate with office staff, physicians, and patients and to assist in completion of medical reports generated in the medical office. Topics include: body structures, body functions, and medical terminology. ( AHS 1011 can be taken in place of this course.)
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3.00 Credits
(Prerequisites: SCT 100) Provides instruction in the use of electronic spreadsheet software in business applications. Students become proficient in creating and modifying spreadsheets in a business environment and in printing files that meet business standards. Topics include: spreadsheet concepts, data entry and modification, analyzing data, charts and graphs, formatting data and content and managing workbooks. [OL]
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3.00 Credits
(Prerequisites: BUS 101, BUS 211/AHS 109, ENG 1010) Provides experience in medical machine transcription working with the most frequently used medical reports. Topics include: equipment and supplies maintenance and usage, work area management, spelling, definitions, punctuation, processing/transcription speed and accuracy, resource utilization, and pronunciation. [OL]
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3.00 Credits
(Prerequisites: BUS 101, BUS 212/AHS 1011, BUS211/AHS109, SCT 100) Emphasizes the essential skills required for the medical office. Introduces the knowledge and skills of procedures for billing purposes. Introduces the basic concept of medical administrative assisting and its relationship to the other health fields. Emphasizes medical ethics, legal aspects of medicine, and the medical administrative assistant's role as an agent of the physician. Provides the student with knowledge and the essentials of professional behavior. Topics include: introduction to medical administrative assisting, medical law, ethics and bioethics, patient relations/human relations, physician-patient-assistant relationship, medical office in litigation, medical records management, scheduling appointments, pegboard or computerized accounting, health insurance, transcription of medical documents, and billing/collection. [OL]
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