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Course Criteria
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3.00 Credits
Provides students with the fundamentals of computer skills in a customer service environment. Topics include: introduction to computer technology, introduction to the Windows environment, introduction to databases, introduction to spreadsheets, introduction to word processing, introduction to E-mail, and credit card processing.
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3.00 Credits
Provides students with the fundamental basic business skills in the customer service environment. Topics include: introduction to business correspondence, basic business calculations, change management, managing multiple tasks and priorities, and tools for team problem solving and service improvement.
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1.00 Credits
Provides students with skills that will allow them to present a positive image to both co-workers and customers. Topics include: personal wellness and stress management, positive image, and job interview skills.
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5.00 Credits
(Prerequisite: Provisional Admission) This course gives an in depth study of marketing research, consumer behavior, and Marketing management strategies in a complex global environment. Topics include: marketing research, strategic management competitive advantage, and market segmentation. [OL]
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4.00 Credits
(Prerequisite: Provisional Admission) This course emphasizes the advanced sales presentation skills needed to build partnerships with business representatives and final consumers. Topics include: sales presentations, customer relationship management, sales training, self-management, and sales force training.
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5.00 Credits
(Prerequisites: Provisional admission.) Develops skills and behaviors necessary for successful supervision of people and job responsibilities. Emphasis will be placed on real life concepts, personal skill development, applied knowledge and managing human resources. Course content is intended to help managers and supervisors deal with a dramatically changing workplace being affected by technology changes, a more competitive and global marketplace, corporate restructuring and the changing nature of work and the workforce. Topics include: Understanding the manager's job and work environment, building an effective organizational culture, leading, directing, and the application of authority, planning, decision-making, and problem-solving, human resource management, administrative management, organizing, and controlling. [OL]
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5.00 Credits
(Prerequisites: Provisional admission.) Develop skills and behavior necessary for successful interpersonal employee relations. Topics include: employee relations principles, problem solving and decision making, leadership techniques to develop employee moral, human values and attitudes, organizational communications, interpersonal communications, and employee conflict. [OL]
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5.00 Credits
(Prerequisites: Provisional admission.) Develops a working knowledge of the legal environment of business necessary for management and leadership. Topics include: the legal system and public policy making, Civil Rights Law, the influence of law on human resource management, Alternative Dispute Resolution (ADR), legal selection/hiring practices, accommodation for religion and physical handicap, gender discrimination and harassment, affirmative action, and employee protective laws. [OL]
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5.00 Credits
(Prerequisites: Provisional admission.) Familiarizes the student with the principles and techniques of sound leadership practices. Topics include: characteristics of effective leadership styles, history of leadership, leadership models, the relationship of power and leadership, team leadership, the role of leadership in affecting change. [OL]
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5.00 Credits
(Prerequisites: Provisional admission.) This course is designed as an overview of the Human Resource Management (HMR) function and the manager and supervisor's role in managing the career cycle from organizational entry to exit. It acquaints the student with the authority, responsibility, functions, and problems of the human resource manager, with an emphasis on developing familiarity with the real world applications required of employers and managers who increasingly are in partnership with HRM generalists and specialists in their organizations. Topics include: strategic human resource management, contemporary issues in HRM; ethics, diversity and globalization; the human resource/supervisor partnership; human resource planning and productivity; job description analysis, development, and design; recruiting, interviewing, and selecting employees; performance management and appraisal systems; employee training and development; disciplinary action and employee rights; employee compensation and benefits; labor relations and employment law; and technology applications in HRM. [OL]
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