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Course Criteria
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1.00 Credits
This course will review the history of the hospitality industry while allowing students to explore the latest trends across the hospitality segments, from traditional realms of tourism and hotels to growth areas such as event management and agri-tourism. The student is exposed to current issues facing the industry and to future challenges, and to career opportunities in the field.
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2.00 Credits
This course is designed to provide students with the principles of leadership and supervision as they apply to the hospitality and tourism industries. This course will teach students how to utilize a company's greatest asset, human resources. Additional topics will include the importance of branding and creating company culture and core values used to empower teams.
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1.00 Credits
This course is a hands-on practicum experience that allows students to apply skills and knowledge in a real-world environment. Students follow set criteria and guidelines in a progressive learning structure to master general practices in the hospitality and/or tourism industry including workplace behavior, marketing, logistics, and small business procedures.
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3.00 Credits
This course provides students with the basic concepts and current trends in the customer service industry. Customer service and hospitality are fundamentals to providing high-quality services. This course examines critical elements of excellent customer service in the tourism industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention, and measuring satisfaction. Students develop communication skills relating to customer service, self-presentation, and interpersonal interactions.
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2.00 Credits
This course provides students with an introduction to food services and operations. It offers a historical background of the development of food services, their operations and management phases (including procurement, preparation, service and staffing, loss prevention, and equipment needs), and performance.
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2.00 Credits
This course provides students with the basic skills to function as the operator/manager of the beverage area of a hospitality/tourist related business. An introduction to beverage services and operations provides a historical background of the development of beverage services, their operations and management phases (including procurement, preparation, service and staffing, loss prevention, and equipment needs), and performance. Students are provided the opportunity to obtain TIPS training and online certification addressing concerns specific to bars, restaurants, nightclubs, private parties, hotels, and other on-premises locations where alcohol is served by drink. TIPS certification is designed to teach students to prevent intoxication, drunk driving, and underage drinking among people whom they sell or serve alcohol.
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4.00 Credits
This course introduces students to the planning phase of event delivery to diverse and inclusive audiences. Students will utilize tools, analytics, and techniques in both the direct supply and facilitation of a planned experience. An event is all about people - people coming together to create, operate, and participate in an experience. In that vein, the course explores the supplier solicitation and selection process, as well as vendor relations, and discusses human resources management issues as they relate to staffing, volunteers, and participants. Finally, it examines the performance reviews, evaluation techniques, and knowledge management strategies that help the professional event coordinator to continually improve his or her own performance. Techniques to assist students with meeting demanding deadlines and resolving conflicts will be discussed. Students will practice vendor coordination skills, while reviewing important aspects of contracts. Students will design an event and learn how to book and manage a function from inception to completion.
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3.00 Credits
This course explores race and ethnic relations in a global context while covering groups and issues in the United States. The course analyzes the dispositions, traditions, and bodies of knowledge associated with past and contemporary expressions of cultural beliefs, behaviors, and experiences. It emphasizes the interdependence of human societies by identifying the conditions, beliefs, behaviors, and practices of a variety of cultures. The importance and relevance of the growing ethnic diversity in a variety of societies are examined while ethnic conflicts throughout the world are compared. (updated Oct 2010)
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3.00 Credits
This course examines the impact of the social construction of gender in societies worldwide. The course covers numerous topics from various feminist perspectives, including concepts of privilege and inequality, how gender is learned, women?s sexuality, work, religion, health, family, violence against women, and activist movements.
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1.00 Credits
This course allows students to learn about a humanities-related topic. Course content will vary according to the specific subject.
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