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Course Criteria
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3.00 Credits
HOSP 1520Intro to Hospitality and Tourism Mgt (3L,3CR) Overview of hotel-motel management. For persons having a career interest in the hotel-motel industry and for those wishing to develop or improve their job skills. Includes the history, structure, and social and economic background of the industry; the lodging market and the organization of hotel-motel operations and career opportunities.
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3.00 Credits
HOSP 1540 Hotel Operations Management (3L,3CR) Traces the flow of activities and functions performed in today's lodging operations with a comparison of manual, machine-assisted, and computer-based methods for each front office function.
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3.00 Credits
HOSP 1560 Convention Sales and Management (3L,3CR) Defines the scope and various segments of the convention market, explains what is required to meet individual needs, and explores methods and techniques which lead to better sales and service.
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3.00 Credits
HOSP 1570 Human Resource Hospitality Management (3L,3CR) This course presents a systematic approach to human resource management in the hospitality industry. Students will analyze contemporary issues and practices, as well as the trends that transform the way people are managed.
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3.00 Credits
HOSP 1580 Customer Service and Conflict Resolution (3L,3CR) This course will provide the students the opportunity to understand and demonstrate the importance of customer service and conflict management in today's competitive work environment. In addition, the student will acquire the soft skills to effectively communicate with customers using a great customer service attitude. The ability to understand and resolve conflict using various methods will be examined.
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3.00 Credits
HOSP 2320 Food and Beverage Management (3L,3CR)Provides a basic understanding of food production and service management, reviewing sanitation, menu planning, purchasing, storage, and beverage management.
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3.00 Credits
HOSP 2520 Marketing of Hospitality Services (3L,3CR) This course teaches how to use proven marketing techniques to improve business, and how to discover, identify and reach the desired customer by using marketing tactics specific to hospitality services.
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3.00 Credits
HOSP 2525 Recreation and Tourism Planning and Development (3L,3CR)Investigates the policy, planning, development, and management practices related to recreation; outdoor conservation practices; state and national park regulations; and other tourism opportunities.
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3.00 Credits
HOSP 2530 Tourism Management (3L,3CR)Explores major concepts in tourism and how tourism is an important factor in economic development on the local, state. regional, national and global stages. Provides an overview of the principles, practices, and philosophies that affect the cultural, social, economic, psychological, and marketing aspects of human travel and the tourism industry.
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3.00 Credits
HOSP 2535 Planning and Control for Food and Beverage Operations (3L,3CR) Students will be exposed to the most up-to-date control processes used to reduce costs in food and beverage operations worldwide. The course provides and increased focus on multi-unit management and technology applications and exposing students to cutting edge resources.
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