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Course Criteria
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4.00 Credits
4 credits Prerequisite: CIS 100 and CIS 102, and CIS 125D, or instructor consent. Course is designed to give students hands on experience on how to use an integrated software applications package to create small solutions for common business problems using spreadsheet, database, word processor, desktop publishing, VBA macro editor, and Web based tools. The course material is useful for students who will provide user support for applications software packages.
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4.00 Credits
4 credits Introduction to Windows and operating system components. Provides hands-on experience installing and configuring Windows, sharing folders, assigning permissions, managing users and groups, and using administrative tools. In addition, file and disk management, file compression, and antivirus software are covered. This course has a hands-on focus. May be offered through Distance Learning.
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1.00 Credits
1 credit Introduction to use of the Apple Macintosh computer.
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1.00 Credits
1 credit Introduction to use of the Windows system on PC-compatible computers.
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4.00 Credits
4 credits This course introduces the student to the Unix/Linux operating system. It provides experience using the graphical user interface as well as the command line to run applications, do file management, and to do basic system administration. Students will also learn to install the operating system and will be introduced to file system security.
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4.00 Credits
4 credits Prerequisite: Previous Windows-based computer experience is required, or instructor consent. The course provides a background to the nature and history of the Internet, hands-on experience using a variety of Internet tools, and opportunity to practice the development of on-line search skills. May be offered through Distance Learning.
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4.00 Credits
4 credits See department for topics.
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4.00 Credits
4 credits Prerequisite: CIS 100, CIS 102, CIS 125D, CIS 227N, and MTH 095 or higher, or instructor consent. Course prepares students to support end-users in a variety of organizational settings. Topics include the end-user support function in an organization, techniques to develop and deliver training modules, and strategies to provide ongoing technical support to end-users. Emphasis is on solving problems with users, needs analysis, troubleshooting, and interaction with users. Taught in a workbench lab environment.
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4.00 Credits
4 credits Prerequisite: CIS 225 or instructor consent. A capstone course for majors in the Computer User Support program, this course provides students the opportunity to demonstrate their readiness for the workforce through a series of activities designed to set up and operate a simulated Help Desk for a business. Course activities build on those learned in earlier user support courses and enable students to build their skills prior to entry into the job market. Taught in a workbench lab environment.
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4.00 Credits
4 credits Prerequisite: CIS 135, CIS 225, and ELT 287 or instructor consent. This course is taught in a workbench environment and emphasizes troubleshooting and problem solving, and building End User support skills. The course provides practical experience with common computer applications software problems and hardware problems.
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