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Course Criteria
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3.00 Credits
Introduces administrative support activities. Includes discussion of human relation issues, telephone usage, development of eff ective listening skills, mailing and shipping services, preparation of fi nancial records, plans for meetings and conferences, travel arrangements, scheduling appointments, meeting with the public, supervision and leadership, and employment opportunities. F, W, Sp, Su
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4.00 Credits
Introduces principles of written, oral, and nonverbal communication. Includes composition of business documents (letters, memoranda, agendas, minutes); use of reference manuals; participation in small groups and business meetings (group dynamics, team building, short oral reports); and preparation of written reports with documentation. Prerequisite: grade of "C" or better in BT085 orplacement through the profi ciency exam. W, Sp
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3.00 Credits
Introduces principles and procedures for effi cient organization and control of business records. Covers the creation, management, maintenance, storage, and disposition of records. Includes practice in alphabetic, numeric, subject, and geographic fi ling systems of correspondence and other papers. F, Sp
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1.00 Credits
Introduces basic principles used in the systematic planning of the classifi cation, arrangement, and fi ling of alphabetic correspondence and the requisition, charge, and follow-up controls. Off ered as needed.
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1.00 Credits
Presents various types of fi ling systems: color-coded, alphabetic, subject, numeric, and geographic. Emphasizes records control, transfer, storage, retrieval, and disposition of paper, recorded and special records fi ling. Prerequisite: grade of "C" orbetter in BT128A. Off ered as needed.
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1.00 Credits
Covers principles and procedures for effi cient organization and control of business records. Includes management of the creation, maintenance, storage, and disposition of records. Also covers automation and micrographics in the study of information resource management. Prerequisite: grade of "C"or better in BT128B. Off ered as needed.
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3.00 Credits
Covers various aspects of customer service including verbal communication, non-verbal communication, listening, using technology (telephone, voice mail, e-mail, fax, etc.), written messages, handling diffi cult encounters, understanding diversity, managing stress and time, and encouraging customer loyalty. F, Sp
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3.00 Credits
See CWE-Cooperative Work Experience.
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3.00 Credits
Introduces computerized accounting principles using QuickBooks including setup, managing revenue and expenses, payroll, bank reconciliation, fi nancial statements, inventory, and fi le maintenance. Prerequisite: grade of "C" or better inBT090 or BA211. F, W
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1.00 Credits
Provides an overview of bookkeeping tasks that can be performed via the computer program Quick- Books. Includes introduction to setup, managing revenue, and expenses. Prerequisite: grade of "C" or better in BT090 or BA211, or consent ofinstructor. Off ered as needed.
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