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SMGT 1217: Foundations of Quality
3.00 Credits
Rochester Community and Technical College
In today's global environment, providing high quality products and services are essential for organizational success. This course provides leaders with the foundation of quality management systems and the tools necessary to implement a Plan Do Check Act cycle and successful quality management system. Students will learn to identify customer and organizational needs, establish key performance indicators, and apply tools and techniques for improving systems and processes. (Prerequisites: None.)
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SMGT 1221: Decision Making and Problem Solving
3.00 Credits
Rochester Community and Technical College
This course will teach participants the skills and resources needed to define and resolve organizational problems and to make decisions by using the right tools and processes to achieve quality and continuous improvement. Students will learn to conduct a root cause analysis, develop and implement solutions, and assure solutions are effective. Special attention will be given to the role of creativity and problem-solving as well as the importance of using multiple perspectives and communication in the problem-solving cycle. (Prerequisites: None).
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SMGT 1225: Team Building and Facilitation Skills
3.00 Credits
Rochester Community and Technical College
This course focuses on strategies to build and lead effective work teams. Students will learn tools and techniques in building strong teams, leading and facilitating productive meetings, and resolving conflicts. Focus will be placed on how to build and maintain synergism in relationships among work groups and internal partnerships as well as learning the practical application of skills necessary for a supervisor to plan, prepare, conduct, and evaluate productive meetings. (Prerequisites: None).
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SMGT 1327: Managing Employee Performance and Conflict
3.00 Credits
Rochester Community and Technical College
Today's workplace demands employees exceed expectations. This course covers techniques for setting, monitoring, and improving employee performance and the link between effective performance feedback and employee retention. Students will learn procedures for setting performance standards, measuring results, and discussing employee performance. In addition, students will explore skills necessary for conducting an effective performance review including how to plan for a performance review meeting, develop a performance improvement plan, provide for periodic progress reviews and practice interim coaching skills. (Prerequisites: None.)
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SMGT 1352: Employee Recruiting, Retention and Employee Development
4.00 Credits
Rochester Community and Technical College
This course provides students with the skills and strategies necessary to recruit, retain and develop employees in an increasingly diverse workforce. Emphasis will be on recruitment strategies and employee development using effective adult learning techniques, and transferring the training to the workplace. (Prerequisites: None.)
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SMGT 1420: Documentation and Written Communication Skills for Supervisors
1.00 Credits
Rochester Community and Technical College
This course is specifically designed to provide students with the skills necessary for supervisors to effectively and accurately document performance and communicate with employees using a variety of written formats. The course will emphasize the importance of determining: who, what, why, where, when, and how in written communications to clearly communicate understanding of important information to employees. Typical situations for supervisors requiring course learning objectives include providing performance feedback, documenting a safety or discipline incident, giving precise directions, or preparing a formal report. Recommended entry skills/knowledge: Reading and writing at the college level. (Prerequisites: None.)
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SOC 1612: Sex and Gender in Society
3.00 Credits
Rochester Community and Technical College
This course is an introduction to both the biological and cultural aspects of human sexuality and gender in society. Lectures, readings, discussions, and films will address sexuality research and theory, gender roles, diversity, sexual behavior, sexual development, conception and contraception, variation, socialization, cultural influences and attitudes. (Prerequisites: None).
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SOC 1614: Introduction to Sociology
3.00 Credits
Rochester Community and Technical College
This course is an introduction to the process of applying a sociological perspective to understanding the social world including patterns of behavior and interaction, culture, socialization, social structure, globalization, groups and organizations, deviance, social stratification, institutions and social change. College level reading and writing skills are recommended. (Prerequisites: None).
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SOC 1616: Social Problems
3.00 Credits
Rochester Community and Technical College
This course is s sociological analysis of the nature, causes and possible responses to a variety of contemporary and future American and global social problems. These include problems associated with individual and group deviance, inequality and exploitation, social change, institutional dysfunction and international and global conflict. (Prerequisites: None).
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SOC 1618: Environmental Sociology
3.00 Credits
Rochester Community and Technical College
This course is a sociological analysis of the relationship between social behavior the social and natural environment within which humans live. The course applies a sociological approach to describe, explain, and develop responses to current and potential problems in the environment. College level reading and writing skills are recommended. (Prerequisites: None).
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