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Course Criteria
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3.00 Credits
Introduces students to the application and reinforcement of retail management and employability principles in an actual job placement or practicum experience. Students are acquainted with occupational responsibilities through realistic work situations and are provided with insights into retail management applications on the job. Topics include, but are not limited to: problem solving; adaptability to the job setting; use of proper interpersonal skills; application of retail management techniques; and professional development. The occupation-based instruction is implemented through the use of written individualized training plans, written performance evaluation, a required weekly seminar, and required practicum or on-the-job training. Prerequisites: ENG 111, MKT 101, or instructor permission based upon experience
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3.00 Credits
Focuses on the application and reinforcement of retail management and employability principles in an actual job placement or practicum experience. Students are acquainted with occupational responsibilities through realistic work situations and are provided with insights into retail management applications on the job. Topics include problem solving, adaptability to the job setting, use of proper interpersonal skills, application of retail management techniques, and professional development. The occupation-based instruction is implemented through the use of written individualized training plans, written performance evaluation, required weekly seminar, and required practicum or onthe- job training. Prerequisite/Corequisite: MKT 136
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2.00 Credits
This course provides students with an overview of various service industries. Topics include an introduction to the service industry, learning for success, positive work ethics, customer service overview, working together, and an introduction to business principles. Completion of this course prepares participants to understand the basic business concepts and principles of high quality customer service in a fast-paced environment.
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6.00 Credits
This course provides students with the skills to create positive customer relations, to communicate effectively with customers, and to successfully assist customers and to solve their problems. Participants will learn to select and sell products that benefit customers. Topics include exceeding customer expectations, customer service face-to-face, critical thinking, telephone service skills, sales skills, and managing difficult customers.
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3.00 Credits
This course teaches students basic computer skills in word processing, spreadsheet, database, and email software. Topics include an introduction to computers, the Windows operating system, and business software applications.
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3.00 Credits
This course provides students with additional business skills to improve service operations. Topics include business writing, business math, managing change, tools for service excellence, and managing multiple tasks and priorities.
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1.00 Credits
This course provides students with skills to increase personal effectiveness in the dynamic and change-oriented service industry. Topics covered in the course include how to create a positive image, tips and techniques for maintaining personal wellness and its impact on customer service, and job interview skills.
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4.00 Credits
This course introduces the student to the origins of virtual banking and finance through the e-commerce model. Topics covered: web navigation, converging technologies, digital value chains, digital currency and certificates, electronic banking regulation and legislation, PIN, security and methods of setting and monitoring accounts. Prerequisite: SCT 100
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5.00 Credits
This course defines the service industry and illustrates how to utilize methods of reaching and maintaining customers. Topics include service industry classifications, strategies in balancing demand and capacity, developing a marketing plan, customer loyalty, technology, and trends.
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5.00 Credits
This course emphasizes the relevance of land value. Topics covered include legal titles, legal descriptions, types of Real estate finance, and the leverage of real estate, the bank funding requirement, Mortgage amortizations, financial theory and real estate markets.
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