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Course Criteria
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3.00 Credits
Banner Title: Computer Skills This course teaches students basic computer skills in word processing, spreadsheet, database, and email software. Topics include an introduction to computers, the Windows operating system, and business software applications. Prerequisite: MKT 162 Offered on an as needed basis for the Certified Customer Service Specialist technical certificate of credit
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3.00 Credits
Banner Title: Business Skills This course provides students with additional business skills to improve service operations. Topics include business writing, business math, managing change, tools for service excellence, and managing multiple tasks and priorities. Prerequisite: MKT 163 Offered on an as-needed basis for the Certified Customer Service Specialist technical certificate of credit
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1.00 Credits
Banner Title: Personal Effectiveness This course provides students with skills to increase personal effectiveness in the dynamic and change-oriented service industry. Topics covered in the course include how to create a positive image, tips and techniques for maintaining personal wellness and its impact on customer service, and job interview skills. Prerequisite: MKT 164 Offered on an as-needed basis for the Certified Customer Service Specialist technical certificate of credit
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5.00 Credits
Banner Title: Organizational Behavior This course provides students with a general knowledge of the human relations aspects of the senior-subordinate workplace environment. Topics include employee relations principles, problem solving and decision making, leadership techniques to develop employee morale, human values and attitudes, organizational communications, interpersonal communications, and employee conflict. Prerequisite: Provisional admission Offered Spring term
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5.00 Credits
Banner Title: Employment Law This course develops a working knowledge of the laws of employment necessary for managers. Topics include Employment Law, the Courts, and Alternative Dispute Resolution (ADR), Discrimination Law, Selecting Applicants Under the Law, OSHA and Safety, Affirmative Action, At-Will Doctrine, Right to Privacy, Fair Labor Standards Act (FLSA), Family Medical Leave Act (FMLA), Worker's Compensation, Unemployment Compensation, and National Labor Relations Act. Prerequisite: Provisional admission Offered Winter term
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5.00 Credits
Banner Title: Leadership Students become familiar with the principles and methods of sound leadership and decision-making. Topics include characteristics of effective leadership styles, history of leadership, leadership models, the relationship of power and leadership, team leadership, and the role of leadership in effecting change. Prerequisite: Provisional admission Offered Fall and Spring terms
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5.00 Credits
Banner Title: Human Resource Management This course provides an overview of the human resource management (HRM) function and the role of managers and supervisors in managing the career cycle from organizational entry to exit. This course acquaints students with the authority, responsibility, functions, and problems of the human resource manager. Instructors will guide students in developing familiarity with the real work applications required of employers and managers who increasingly are in partnership with HRM generalists and specialists in their organizations. Topics include strategic human resource management; contemporary issues in HRM; ethics, diversity, and globalization; the human resource and supervisor partnership; human resource planning and productivity; and job description analysis, development, and design. The course also focuses on recruiting, interviewing, and selecting employees; performance management and appraisal systems; employee training and development; disciplinary action and employee rights; employee compensation and benefits; labor relations and employment law; and technology applications in HRM. Case studies, readings, and role-plays are used to simulate workplace applications in labor relations. Prerequisite: Provisional admission Offered Summer and Spring terms
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7.00 Credits
Banner Title: Med/Surg I Practicum This practicum course focuses on wellness and the prevention of illness, care of the individual as a whole, and deviations from the normal state of health. Topics include cardiovascular, respiratory, endocrine, urinary, and gastrointestinal systems and their associated illnesses; pharmacology; nursing procedures and techniques; diet therapy; and utilizing the nursing process. Prerequisites: AHS 102 with a grade of C or better, AHS 103 with a grade of C or better, AHS 104 with a grade of C or better, NSG 110 with a grade of C or better Corequisite: NSG 112 Offered Spring term
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7.00 Credits
Banner Title: Med/Surg Practicum II This practicum focuses on wellness and the prevention of illness, care of the individual as a whole, and deviations from the normal state of health. Topics include oncology, musculoskeletal, neurological, and sensory systems and their associated illnesses; integumentary; pharmacology; nursing procedures and techniques; psychiatric nursing; and diet therapy. Prerequisites: AHS 102 with a grade of C or better, AHS 103 with a grade of C or better, AHS 104 with a grade of C or better, NPT 112 with a grade of C or better, NSG 110 with a grade of C or better, NSG 112 with a grade of C or better Corequisite: NSG 113 Offered Summer term
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2.00 Credits
Banner Title: Pediatric Nursing Practicum The pediatric nursing practicum focuses on health management and maintenance, prevention of illness, care of the individual as a whole, and deviations from the normal state of health. The definition of client care includes using the nursing process, performing assessments, using critical thinking, and providing client education. Topics covered in this course include care, treatments, pharmacology, medication administration, and diet therapy of pediatric clients; growth and development; and standard precautions. Prerequisites: AHS 102 with a grade of C or better, AHS 103 with a grade of C or better, AHS 104 with a grade of C or better, NSG 110 with a grade of C or better Corequisites: NPT 213, NPT 215, NSG 212, NSG 213, NSG 215 Offered Fall term
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