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Course Criteria
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2.00 Credits
2 Semester Hours This course provides students a "how to" approach todeliver excellent customer support. It includes a focus on "soft" skills and self-management skills that enablestudents to find and keep good jobs and avoid frustration and burnout. Additional skills examined include: developing listening and communication skills, telephone database overview, SQL security, upgrading, monitoring, and troubleshooting. This course will also help to prepare for the MCSE exam 70-229.
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3.00 Credits
3 Semester Hours Prerequisite: ENL 099 OR minimum acceptable test scores for placement in college-level English and any CIS or IT course This course covers the hardware and software topics necessary to give a complete look at the overall system. Topics include hardware, software, data representation, processor architecture, data storage techniques, system integration, data and network communications, networks and distributed systems, application development, application support and control, and operating systems.
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3.00 Credits
3 Semester Hours Prerequisite: IT 100 or IT 101 This course provides an exhaustive survey of operating systems. Includes coverage of Windows, Windows NT, UNIX, MAC operating systems, and NetWare.
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4.00 Credits
4 Semester Hours Prerequisite: Permission of the Academic Program Director. This course is the first in a series of four designed to prepare the student to pass the CCNA. Content includes: the OSI model, network topologies, IP addressing, and sub-net masks, and basic network design. Students taking this course should have background in basic computer terminology and Microsoft Office skills. In addition, it is helpful to have A certification, introductory programming skills, and introductory electronics knowledge.
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4.00 Credits
4 Semester Hours Prerequisite: IT 131 This course is the second in a series of four designed to prepare the student to pass the CCNA. Content includes: router elements, flow control, router configuration in the user and privilege modes, routing protocols, routed network configuration and design, assess lists for TCP/IP networks.
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3.00 Credits
3 Semester Hours This course is designed to prepare students to perform routine maintenance and repairs on the PC. Emphasis will be on installation, maintenance, troubleshooting, upgrading, and repairing of PC's. Includes coverage of networking and client/server issues. Prepares student for the A Certification. This course is not recommended for students with no computer experience.
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3.00 Credits
3 Semester Hours Prerequisite: IT 180. This course continues PC Hardware Maintenance I. Emphasis is on operating system installation and trouble shooting skills. Students will complete lab exercises to build a system from individual parts.
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2.00 Credits
2 Semester Hours Co-requisite: IT181 This course provides students with hands-on labs to complement the A curriculum. Students will disassemble and reassemble computer equipment with an emphasis on troubleshooting.
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4.00 Credits
4 Semester Hours Prerequisite: IT 112 or permission of Academic Program Director This course provides background in the fundamentals of networking through vendor-independent networking skills and concepts that affect all aspects of networking. Topics covered include: basic networking concepts, protocols, network devices, TCP/IP architecture, Internet addressing, routing, servers, remote connectivity, user management, network security, encryption and firewalls, as well as troubleshooting and diagnostic tools. This course is not recommended for students with no computer experience.
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3.00 Credits
3 Semester Hours Prerequisite: IT 112 or permission of Academic Program Director This course provides background in the fundamentals of networking security through vendor-independent security skill concepts that affect all aspects of networking. Topics include: basic networking concepts, protocols, networking devices, TCP/IP architecture, network security, encryption and firewall, IDS systems, social engineering, as well as implementation and diagnostic tools. This course may be used to help prepare for the CompTIA Security Certification.
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