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Course Criteria
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5.00 Credits
Develops skills and behaviors necessary for successful supervision of people and job responsibilities. Emphasis will be placed on personnel management, the basic supervisory functions, supervisory skills and techniques, and the special challenges and demands of supervising employees. Topics include: management theories, including total quality management; motivation, supervision, and evaluation of employees; recruitment, screening, and selection of employees; supervision techniques; and functions of management.
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5.00 Credits
Introduces the study of contracts and other business obligations in the legal environment. Topics include: creation and evolution of laws, court decision processes, sales contracts, commercial papers, risk-bearing devices, and Uniform Commercial Code.
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2.00 Credits
Introduces students to the service industry. Topices include an introduction to the service industry business environment, an introduction to the life-long learning, work ethic and positive behaviors required for exceptional customer service, an introduction to customer relations, working together successfully on teams, and basic business principles
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6.00 Credits
Provides students with skills necessary to communicate with customers and successfully manage that relations in both telephone and face-to-face situations. Topics include: skills to effectively communicate with customers, development repport with customers, problem-solving in customer service, telephoen skills, sales skills in the serve environment, managing the difficult customer and managing.
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3.00 Credits
Provides students with the fundamentals ofcomputer skills in a customer serivce enroironment. Topics include: introduction to computer technology, introduction to the Windows environment, introduction to work processing, introduction to spreadsheets, introduction to databases, introduction to E-mal and credit care processing.
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3.00 Credits
Provides students with the fundamentsl of basic business skills in the customer service enrironment. Topics include: introduction to business correspondence, basic business calcuations, change management, managing multiple tasks and priorities, and tools for team problem-solving and service improvement.
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1.00 Credits
Provides students with the skills that will allow them to present a positive image to both co-workers and customers. Topics include: personal wellness and stress management, positive image and job interview skills.
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5.00 Credits
Develops skills and behaviors necessary for successful supervision of people and job responsibilities. Emphasis will be placed on, real life concepts, personal skill development, applied knowledge and managing human resources. Course content is intended to help managers and supervisors deal with a dramatically changing workplace being affected by technology changes, a more competitive and global market place, corporate restructuring and the changing nature of work and the workforce. Topics include: Understanding The Manager's Job and Work Environment, Building an Effective Organizational Culture, Leading, Directing, and the Application of Authority, Planning, Decision-Making, and Problem- Solving, Human Resource Management, Administrative Management, Organizing, and Controlling
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5.00 Credits
Develops a working knowledge of the laws of employment necessary for managers. Topics include: Employment Law, the Courts, and Alternative Dispute Resolution (ADR), Discrimination Law, Selecting Applicants Under the Law, OSHA and Safety, Affirmative Action, At-Will Doctrine, Right to Privacy, Fair Labor Standards Act (FLSA), Family Medical Leave Act (FMLA), Worker's Compensation, Unemployment Compensation, and National Labor Relations Act.
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5.00 Credits
Familiarizes the student with the principles and techniques of sound leadership practices. Topics include: Characteristics of Effective Leadership Styles, History of Leadership, Leadership Models, The Relationship of Power and Leadership, Team Leadership, The Role of Leadership in Effecting Change.
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