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Course Criteria
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0.80 Credits
Microsoft Outlook 2019 Level 1 is an instructor-led course that covers the basic concepts and skills by learning: How to read and send e-mail, manage contacts, track tasks, and schedule appointments. This course, as well as Level 2, map to the Microsoft Office Specialist exam for Outlook 2019. Students will benefit most from this course if they want to accomplish basic workplace tasks in Outlook 2019, or want to have a solid foundation for continuing on to become an Outlook expert. For those who intend to take a Microsoft Office Specialist exam for Outlook, this course is a good place to start, but students will need to continue on with Level 2 in the series to be fully prepared for the exam. The course is for those who possess basic computer skills and are familiar with Microsoft Windows.
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0.80 Credits
Microsoft Outlook 2019 Level 2 provides more advanced concepts and skills by learning: how to organize Outlook items, use advanced message properties, and collaborate with others. This course as well as Level 1 will map to the objectives of the Microsoft Office Specialist exam for Outlook 2019. Students will benefit most from this course if they have a basic knowledge of Outlook 2019 and plan to continue on to become an Outlook expert. For those who intend to take a Microsoft Office Specialist exam for Outlook, this course is a good place to complete your preparation, but students should complete Level 1 and Level 2 in the series to be fully prepared for the exam. The course is for those who possess basic computer skills and are familiar with Microsoft Windows and have completed Level 1 course, or have equivalent knowledge.
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0.90 Credits
Using the Office 365 suite of productivity apps, users can easily communicate and collaborate together through Microsoft Outlook mail and Skype for Business instant messaging and online meetings. Additionally, the Microsoft SharePoint team site provides a central storage location for accessing and modifying shared documents. This course introduces working with shared documents in the familiar Office 365 online apps Word, PowerPoint, and Excel as an alternative to installing the Microsoft Office desktop applications. This course also introduces several productivity apps Teams, Yammer, Planner, and Delve that can be used in combination by teams for communication and collaboration.
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2.00 Credits
Presents students with the essential skills, terminology and techniques to effectively plan and carry out projects with the help of stakeholders and other participants. Based on the premise that individual career (and personal) roles and expectations often include the need to strategize, plan and manage projects of all sizes, this course discusses the many factors to that can be barriers to success. In addition, students are taught Core topics, such as project analysis, stakeholder identification and management, outlining roles and responsibilities and effective communication and oversight of project elements. This course is structured to allow students the ability to thoughtfully practice and apply the learned techniques and engage in evenly-paced sessions with our highly qualified instructor in a personalized setting. This course may be presented in-person or via remote instruction using Zoom technology and includes breaks and interactive practice sessions.
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0.40 Credits
Workplaces are a representation of the community around us including differences in socio-economic status, age, education, gender and other factors. As the generational makeup of an organization gets more diverse, company leadership need to understand how generational differences in communication, expectations, etiquette, responsibility, and work ethic can impact a variety of areas on the job. During this workshop, we will explore the core components of generational differences with a focus on building relationships, diversity and inclusion, and capitalizing on each generation's knowledge, skills, and abilities to maximize efficiency and effectiveness while anticipating and resolving conflict.
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0.30 Credits
Conflict is all around us, but it isn't something to be feared! In business and personal relationships there is bound to be conflict between individuals. This coursework provides an introductory overview of how the learner can understand conflict in the workplace. Specific content focuses on understanding causes of conflict, conflict resolution techniques and a general base of information designed to increase insight and awareness of how conflict can be a healthy factor in any workplace if managed effectively.
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0.90 Credits
This course presents information about the environment of small business. Students are able to identify the initial problems and issues with starting a small business, buying an existing business, or with obtaining a franchise. This course also addresses the management, marketing, and business skills necessary to operate a small venture; the international/global operations of small enterprises; and the cyberspace (e-Commerce) operations of a small business.
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4.50 Credits
CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. CompTIA A+ is the only industry recognized credential with performance testing to prove pros can think on their feet to perform critical IT support tasks. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ appears in much more tech support job listings than any other IT credential. This is a virtual class that requires students to log in during scheduled class times. Students will be contacted with login information prior to the first day of class. This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ 220-1101 (Core 1) Certification Exam and the Comp TIA A+ 220-1102 (Core 2) Certification Exam. To ensure your success in this course, you should have experience with basic computer user skills, be able to complete tasks in a Microsoft?half Windows?half environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts.
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4.00 Credits
The CompTIA Network+ certification (Exam N10-008) is an internationally recognized validation of the technical knowledge required of foundation-level IT network practitioners. This exam will certify that the successful candidate has the important knowledge and skills necessary to manage, maintain, troubleshoot, install, operate and configure basic network infrastructure, describe networking technologies, basic design priciples and adhere to wiring standards and use testing tools. CompTIA Network+ validates the technical skills needed to Securely establish, maintain and troubleshoot the essential networks that businesses rely on. Unlike other vendor-specific networking certifications, CompTIA Network+ prepares candicates to support networks on any platform. CompTIA Network+ is the only certifications, that covers the specific skills that network professionals need. Other certifications are so broad, they don't cover the hands-on skills and precise knowledge needed in today's networking envrionments. CompTIA Network+ features flexible training options including self-paced learning. live online training, custom training and labs to advance the career development of IT professionals in network administration. The candidate will have a basic understanding of enterprise technologies, including cloud and virtualization technologies. CompTIA Network+ is accredited by ANSI to show compliance with ISO 17024 Standard and, as such, undergoes regular reviews and updates to the exam objectives. This is a live virtual course, Students are required to log into class during scheduled times.
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4.00 Credits
CompTIA Security+ (Exam SY0-601) is a global certification baseline skills necessary to perform core security functions and pursue an IT security career. It is the primary course you will need to take if your job responsibilities include securing network services, network devices, and network traffic. It is also the main course you will take to prepare for the CompTIA Security+ examination. Security+ proves hands-on skills - the only baseline cybersecurity certification emphasizing hands-on practical skills, ensuring the security professional is better prepared to problem solve a wider variety of today's complex issues. It is aligned to the latest trends and techniques - covering the most core technical skills in risk assessment and management, incident response, forensics, enterprise networks, hybrid/cloud operations, and security controls, ensuring high-performance on the job. More job roles turn to Security+ to supplement skills - baseline cybersecurity skills are applicable across more of today's job roles to secure systems, software and hardware. In this course, you'll build on your knowledge and professional experience with computer hardware, operating systems, and networks as you acquire the specific skills required to implement basic security services on any type of computer network.
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