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Course Criteria
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3.00 Credits
(3.0 hours) Instructs the student in the features of word processing software. Topics covered include create, edit, format, print, and save documents while using the spelling dictionary, multi-page report, graphics, mail merge, macros, and table format features. Prerequisite or Corequisite: Keyboarding skills.
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3.00 Credits
(3.0 hours) This course is a comprehensive examination into the principles of customer expectations, corporate expectations, and customer satisfaction. Emphasis is given to examining successful techniques for resolving customer service problems, dealing with diffi cult and angry customers, solving confl icts, and handling complaints and adjustments. Prerequisite: None
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3.00 Credits
(3.0 hours) A course for medical and legal secretarial majors. Emphasis is placed upon decision making, setting priorities and high production standards. Business document composition skills will also be refi ned. Skillbuilding software is included. Individualized instruction-using microcomputer. Prerequisite: BT 1123
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3.00 Credits
(3.0 hours) Students will complete business projects in which they demonstrate a comprehensive knowledge of Outlook electronic calendar and email management program capabilities, an advanced profi ciency in Excel spreadsheet software capabilities, and thorough understanding of Windows operating system capabilities. Prerequisite: None
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3.00 Credits
(3.0 hours) A course in business and fi nancial applications of mathematics such as discounts, markups, interest, installment buying and credit cards, payroll, depreciation, taxes, etc. Intended for students in offi ce, business, and other AAS degree programs. Course is taught as a group but individualized instruction may be arranged. Prerequisite: MT 0103
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3.00 Credits
(3.0 hours) Supervised work experience in an actual offi ce situation putting to use the skills and related knowledge learned in previous courses. Supervision on the job will be led by offi ce personnel. Coordination of work experience to classroom learning will be done by the instructor. Time will be arranged. Prerequisite: Enrollment in the Business Technology Program and consent of instructor.
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3.00 Credits
(3.0 hours) This is a course designed for legal secretarial majors. It includes creating legal documents using specialized software. Legal terminology is studied. Skillbuilding software is used. Individualized instruction. Prerequisite: BT 1023 or consent of instructor.
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3.00 Credits
(3.0 hours) A course specializing in the organization, functions, and duties in a legal offi ce. Special attention is given to offi ce and client fi nancial records, law offi ce fi les, litigation, and preparing court and noncourt documents. Prerequisite: BT 1013
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3.00 Credits
(3.0 hours) A course specializing in the organization, functions, and duties in a medical offi ce. Special attention is given to the patient records, fi nancial responsibilities, coding, and professional activities. Preparing health insurance forms will be included. Prerequisite: BT 1023, 1083, and BI 1113.
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3.00 Credits
(3.0 hours) A specialized course in medical terminology transcription for students who are profi cient in keyboarding and medical terminology, and who have a working knowledge of transcription equipment. Individualized instruction-using microcomputers. Prerequisite: BT 1023, 1083, and BI 1113
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