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Course Criteria
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4.00 Credits
This course provides and overview of skills necessary for effective communication in the workplace using a practical approach to increase understanding and awareness of the communication process. Topics include: goals of effective communication, purpose and end result of effective communication skills, organizational communication, concept of feedback and phases of human communication. 0.400 Continuing Education Units 4.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture Continuing Education College Continuing Education Department Course Attributes: CEU Career Development, Supplemental Course
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4.00 Credits
This course will provide the skills necessary for effective decision making in the workplace using a practical approach to increase understanding and awareness of the process. Attention is given to identifying and explaining the types of decision making, the process and formula of decision making, understanding out of the box thinking. 0.400 Continuing Education Units 4.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture Continuing Education College Continuing Education Department Course Attributes: CEU Career Development, Supplemental Course
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8.00 Credits
This course will introduce the student to the importance of customer service within ISO 9001. Topics include: customer focus, leadership, management's support of customer focus and measuring/assessing quality customer service. All topics will be directly linked to ISO 9001. 0.800 Continuing Education Units 8.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture Continuing Education College Continuing Education Department Course Attributes: CEU Career Development, Supplemental Course
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20.00 Credits
This course is designed to build a leadership training foundation by providing a thorough introduction to the fundamentals of effective supervision. Topics will include introduction to leadership, leadership skills and competencies, balancing your concern for people and tasks, helping employees grow, and performance pitfalls. 2.000 Continuing Education Units 20.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture Continuing Education College Continuing Education Department Course Attributes: CEU Career Development, Supplemental Course
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4.00 Credits
This course focuses on topics critical to everyone in the workplace, balancing their personal lives with their work lives. People who are able to manage this delicate balance normally lead a more satisfying personal life and work life. Topics covered include: ways to effectively manage your time, providing proper focus to both work activities and personal activities, effective management of change, establishing work relationships, techniques which reduce stress both on the professional level and the personal level, and communication techniques. 0.400 Continuing Education Units 4.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture Continuing Education College Continuing Education Department Course Attributes: CEU Career Development, Supplemental Course
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4.00 Credits
This course includes topics that will enable participants to learn more about their unique leadership skill base and how they utilize those skills to accomplish goals and objectives. The course includes the DISC profile, which will enable participants to learn more about their people style; whether the participant is a driver, expressive, amiable or analytical style. Armed with this information, participants will learn new ways to flex to the styles of others. Other topics include leadership, self-development and ways to improve communication skills, all essential to developing as a leader. 0.400 Continuing Education Units 4.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture Continuing Education College Continuing Education Department Course Attributes: CEU Career Development, Supplemental Course
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3.00 Credits
Building effective teams is essential to the success of any organization. Progress, innovation and success are most often the result of many contributors working as a team. This course focuses on identifying characteristics of an effective team and techniques successful organizations utilize to construct effective teams. The course enables students to gain a new insight into the dynamics of teambuilding as well as to understand the stages of team development. Topics include team leadership, team roles and responsibilities, high performance teams, stages of team development and action plans. This learning activity would be beneficial to all individuals that serve as unit members, project leaders, managers or administrative officers. 0.400 Continuing Education Units 4.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture Continuing Education College Continuing Education Department Course Attributes: CEU Career Development, Supplemental Course
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4.00 Credits
This course focuses on the key habits and behaviors that successful people exhibit in their lives. These habits include very practical characteristics that we can develop. In this course, students will review these habits of effective people and identify ways to implement them into their daily lives. Discussion and review will highlight the importance of developing ourselves both personally and professionally in order to be successful people. 0.400 Continuing Education Units 4.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture Continuing Education College Continuing Education Department Course Attributes: CEU Career Development, Supplemental Course
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20.00 Credits
This course is an overview of the strategic functions of the daily warehouse management process. Topics covered are: warehouse management information systems, warehouse layout and design, product slotting and pick path planning, racking and material handling equipment, personnel recruitment and training, risk management (safety & security), building and equipment maintenance, developing and implementing capital improvement projects, and managing change. 2.000 Continuing Education Units 20.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture Continuing Education College Continuing Education Department Course Attributes: CEU Career Development, Supplemental Course
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10.00 Credits
This course introduces employees to warehouse and logistics management procedures that improve and increase customer satisfaction. 0.100 Continuing Education Units 10.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture Continuing Education College Continuing Education Department Course Attributes: CEU Career Development, Supplemental Course
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