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Course Criteria
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3.00 Credits
(3 credits) Leadership, motivation, communication, teams, human resource management, diversity, corporate cultures, control, productivity, international trade, and quality (TQM). Three hours per week. S
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1.00 Credits
(1 credit) Work group development, mission statement establishment, organizational design characteristics, applications of organizational design, individual differences appraisal and a study of performance in regard to attitudes. Total of 16 contact hours. UD
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1.00 Credits
(1 credit) Introduction of quality concepts including customer service, work group development and problem solving techniques. Total of 16 contact hours. UD
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3.00 Credits
(3 credits) Planning, organizing, staffing, directing and controlling; employee behavior and productivity; motivation, leadership, teams, problem solving, cause-and-effect diagrams and brainstorming. Three hours per week. S
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3.00 Credits
(3 credits) General concepts, quality planning and total quality management (TQM), quality costs, problem solving tools, team building, customer and supplier relations. Three hours per week. UD
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3.00 Credits
(3 credits) A survey study of the hotel, motel and restaurant industry including management organization, office operations, guest services, maintenance, housekeeping, security, food and beverage operations, marketing and sales. UD
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3.00 Credits
(3 credits) Responsibility for cost, cost control, quantity control and control of time, layout, work flow and processes. Three hours per week. UD
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1.00 Credits
(1 credit) A study of effective leadership styles, behaviors, attitudes, power and organizational politics. An emphasis is placed on developing teamwork, motivation, conflict resolution and problem-solving. May also be registered as POL 1730. Total of 16 contact hours. U
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1.00 Credits
(1 credit) A continuation of Principles of Leadership I with an increased emphasis on the practical aspects of conflict resolution, problem solving and techniques for leading discussion and conducting meetings. May also be registered as POL 1740. Total of 16 contact hours. (Prerequisite: MGT 1730.) U
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3.00 Credits
(3 credits) Office management procedures and systems including supervision of employees, analysis and design of information flow and office layouts. Three hours per week. S
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