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BUS 1310: Business Calculations
3.00 Credits
Cleveland State Community College
(3 credits) Payroll, taxes, risk management, discounts, markups, simple interest, notes and bank discounts, compound interest, multiple payment plans and depreciation. Three hours per week. F, S
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BUS 1400: Principles of Customer Service
3.00 Credits
Cleveland State Community College
Applies basic business knowledge and skills to develop customer-focused strategies necessary to maintain competitive edge in business world. Emphasize fundamentals, skill-building and practical ideas to keep satisfied customers. Three hours per week. UD
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BUS 1410: Customer Service Fundamentals
3.00 Credits
Cleveland State Community College
Defines quality customer service and explains how that is achieved through effective communication skills. Students will gain understanding of techniques necessary for creating and maintaining customer-focused companies. Three hours per week. UD
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BUS 1500: E-Commerce
3.00 Credits
Cleveland State Community College
(3 credits) The theory and practice of doing business over the Internet and World Wide Web. Three hours per week. F
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BUS 1610: Principles of Banking
3.00 Credits
Cleveland State Community College
(3 credits) Role and impact of banking in the economy, language and documents of banking, check processing, teller functions, deposit functions, trust services, bookkeeping, loans and investments. Three hours per week. UD
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BUS 1620: Law and Banking
3.00 Credits
Cleveland State Community College
(3 credits) Non-technical view of the legal aspects of banking. Three hours per week. UD
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BUS 1650: Marketing for Bankers
3.00 Credits
Cleveland State Community College
(3 credits) Marketing principles and theory and their practical application. Three hours per week. UD
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BUS 1660: Money and Banking
3.00 Credits
Cleveland State Community College
(3 credits) Economic principles of banking including Federal Reserve System, monetary and fiscal policy and banking trends. Three hours per week. UD
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BUS 2020: Business Communications/Report Writing
3.00 Credits
Cleveland State Community College
(3 credits) Writing of business letters, memorandums and business and technical reports. Three hours per week. (Prerequisite: ENGL 1010 or permission of instructor.) S
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BUS 2100: Marketing and Sales
3.00 Credits
Cleveland State Community College
(3 credits) Marketing variables of products, promotion, price and distribution; consumer buying behavior; and market research. Aspects of selling including personal ethics, preparation, presentation, closure of the sales and aftersale service. Three hours per week. F
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