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CEPE 181: Supervisory Development Program
3.00 Credits
Tompkins Cortland Community College
No course description available
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CEPE 181 - Supervisory Development Program
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CEPE 183: Leadership Skills Series
3.00 Credits
Tompkins Cortland Community College
No course description available
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CEPE 183 - Leadership Skills Series
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CEPE 187: Optimizing Workplace Morale
3.00 Credits
Tompkins Cortland Community College
This workshop is designed to help you maximize both internal as well as external customer relationships by applying proven principles of customer service to your specific work environment. Topics include barriers to effective customer service, identifying customer needs, avoiding customer hot buttons and how to satisfy and delight angry and difficult customers.
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CEPE 187 - Optimizing Workplace Morale
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CEPE 204: Disability Coverages
8.00 Credits
Tompkins Cortland Community College
(NYCR-215892) Equivalent to 8 hours of classroom instruction. Designed as an overview of plans and governmental programs available to sick or injured individuals. Participants will become aware of the statutory benefit limitations and qualification procedures for the disabled. Although specific voluntary insurance plans are beyond the scope of this program, there will be a general discussion of the types of plans available. You will learn about: * definitions of disability * disability programs * benefit calculations * taxation * policy uses * miscellaneous coverage's * claims, bureaucracy, and the real world Approved for: LA (Life/Accident and Health Agents) C1 (Life Consultants) LB (Life/Accident and Health Brokers) BR (Brokers) C3 (General Consultants) PC (Property/Casaulty Agents) PA (Public Adjuster) May be used as a bridge course.
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CEPE 204 - Disability Coverages
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CEPE 209: Conducting Better Job Interviews
3.00 Credits
Tompkins Cortland Community College
According to Stanford University, 84 to 87% of people in our workforce are in the wrong job. Much of this problem is due to ineffective interviewing/hiring. Avoid the pitfalls and sharpen your interviewing skills. Topics include: -eight pitfalls to avoid when interviewing -what you can and cannot ask candidates -seven obstacles to objective evaluations -fifteen-point interview checklist
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CEPE 209 - Conducting Better Job Interviews
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CEPE 211: Conflict Resolution
3.00 Credits
Tompkins Cortland Community College
Conflict is inevitable, and you need the tools to face it fearlessly so you can prevent it from erupting into serious situations in the future. Conflict costs organizations in performance, productivity and employee stress. Learn practical strategies for resolving conflicts sensitively, equitably and efficiently-you'll be amazed how managing conflicts can actually strengthen work relationships. Topics include: identifying sources of conflict assessing your preferred approach to conflict strategies for separating people from the problem developing options for mutual gain creating objective criteria for negotiations recognizing manipulative tactics dealing with difficult negotiators key points to remember for resolving conflicts and negotiating
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CEPE 211 - Conflict Resolution
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CEPE 213: Maximizing Employee Performance
5.00 Credits
Tompkins Cortland Community College
Do you need to enhance the skills of satisfactory performers, while improving poor performers Start with a 5-point cause analysis to determine the reasons for low performance so you can implement change strategies successfully!
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CEPE 213 - Maximizing Employee Performance
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CEPE 215: Maximizing Employee Performance
3.00 Credits
Tompkins Cortland Community College
Learn how to pinpoint, track, and analyze any employee performance problem. Improve your ability by applying both cause and impact analysis to prioritize and resolve employee performance problems.
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CEPE 215 - Maximizing Employee Performance
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CEPE 216: Agency Management
8.00 Credits
Tompkins Cortland Community College
(NYCR-215893) Equivalent to 8 hours of classroom instruction. This course will assist agency principals and managers to efficiently operate their insurance agencies. Also, the insurance agent and customer service representative will understand what affects their daily environment. Many topics do not have specific answers, as each agency does the same thing differently. However, the ultimate goal is the same: a productive, profitable agency with all parties interacting with each other. You will learn about: * advertising and public relations * employee handbooks * legal and ethical issues * risk management * equipment and uses * managers and management * profits and employees * the sales process Approved for: LA (Life/Accident and Health Agents) C1 (Life Consultants) LB (Life/Accident and Health Brokers) BR (Brokers) C3 (General Consultants) PC (Property/Casaulty Agents) PA (Public Adjuster)
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CEPE 216 - Agency Management
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CEPE 218: Retirement Planning
3.00 Credits
Tompkins Cortland Community College
This course is designed to help life insurance agents advise their clients on many of their retirement planning needs. The course covers pre-retirement strategies as well as decisions that need to be made at retirement regarding distributions and managing one's assets, with an eye toward funding, taxation, and conservation. You will learn about: Social Security System Sources of Retirement Income Investments Annuities Distribution Rules, Regulations, and Planning Approved for: Life/Accident/Health Agents Life Consultants Savings Bank Life Insurance
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CEPE 218 - Retirement Planning
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