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MSD 164: Better Memos and Letters
1.00 Credits
Portland Community College
This 10-hour workshop teaches effective writing skills for the work place. Topics include learning how to begin writing and when to stop, becoming more efficient and confident, learning what to include and what to avoid in memos and letters.
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MSD 165B: Lessons in Leadership
1.00 Credits
Portland Community College
Topics covered include: workplace teams, getting things done, managing people, change and diversity. This workshop is for all levels of the organization including executives, managers, supervisors and team members.
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MSD 165B - Lessons in Leadership
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MSD 170: The Challenge of Ethics & Values in the Workplace
1.00 Credits
Portland Community College
This 10-hour workshop explores ethical problems and challenges employees face in the workplace. Topics include understanding the meaning of business ethics, the need for maintaining high ethical standards, the concept of social responsibility, and strategies for promoting ethics in the organization.
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MSD 170 - The Challenge of Ethics & Values in the Workplace
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MSD 173B: Performance Appraisal
1.00 Credits
Portland Community College
This 10-hour workshop focuses on skills for evaluating performance. Topics include defining performance appraisals, evaluating various appraisal methods, using flowcharts for assessing performance, and incorporating feedback.
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MSD 173B - Performance Appraisal
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MSD 174: Time Management
1.00 Credits
Portland Community College
This 10-hour workshop focuses on learning how to evaluate time usage to make it more efficient and more effective. Topics include developing awareness of how we use our time, understanding productivity, developing a time management system, protecting our time, and additional time management tips.
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MSD 174 - Time Management
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MSD 174B: Leadership & Effective Decision Making
1.00 Credits
Portland Community College
Covers historic examples, characteristics and styles of leadership. Participants will explore leadership activities in public and private organizations; investigate opportunities to exercise personal leadership skills, contribute to group leadership situations and discuss the impact of moral and ethical factors in decision making.
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MSD 174B - Leadership & Effective Decision Making
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MSD 175A: How to Implement TQM At Your Organization
1.00 Credits
Portland Community College
This 10-hour workshop focuses TQM practices and philosophies employed by successful business of all types, large and small, throughout the world. Topics include direct links between management's leadership, employee activities and customer satisfaction, while understanding what it takes to eliminate impediments to service quality through continuous improvement.
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MSD 175A - How to Implement TQM At Your Organization
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MSD 175B: Direct Communication in the Workplace
1.00 Credits
Portland Community College
This 10-hour workshop focuses on various communication situations (both verbal and written) in the workplace. Topics include putting oneself in the receiver's shoes, understanding what the listener's hear, adapting messages to enhance the receiver's understanding, and focusing on the results the sender wants to achieve.
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MSD 175B - Direct Communication in the Workplace
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MSD 176: Nonverbal Communication
1.00 Credits
Portland Community College
This 10-hour workshop discusses the impact non-verbal communication has on understanding the message. Topics include body language, eye contact, attire, and manner of presentation and cultural differences.
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MSD 176 - Nonverbal Communication
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MSD 176A: Interpersonal Communication
1.00 Credits
Portland Community College
This 10-hour workshop explores a practical approach to understanding interpersonal communication. Topics include techniques for active listening, methods for conflict resolution, and learning techniques for becoming "other person" focused.
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MSD 176A - Interpersonal Communication
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