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MSD 148: Asserting Yourself in the Workplace
1.00 Credits
Portland Community College
This workshop looks at three typical types of human behavior and focus on assertiveness. Particular attention given to creating appropriate situations for assertive behavior to occur and opportunities for skill practice also provided.
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MSD 150: Listening Skills
1.00 Credits
Portland Community College
Acquire an understanding of the techniques of active listening and communication skills. Communication techniques such as the perception check, interpretive listening, paraphrasing and questioning will be presented, and opportunity to practice these skills included.
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MSD 151: Dealing with Difficult People
1.00 Credits
Portland Community College
This 10-hour workshop explores ideas for coping successfully with difficult people and situations. The basic psychology and personal styles of difficult interactions is examined. Specific techniques for dealing with difficult encounters and enhancing relationships are discussed along with hands-on application.
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MSD 151 - Dealing with Difficult People
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MSD 151A: Strategic Planning
1.00 Credits
Portland Community College
This 10-hour workshop consists of three parts: how to analyze the current condition of the organization; how to develop a strategic plan for the organization; and how to develop the strategies to achieve the strategic plan.
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MSD 151A - Strategic Planning
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MSD 156A: Sexual Harassment and Other Problems in the Workplace
1.00 Credits
Portland Community College
This 10-hour workshop focuses on current legal and personnel problems in the workplace. Topics include sexual harassment, worker's compensation, discrimination, disability laws, and other federal regulations. MSD 157 Conflict Management Conflict Management This 10-hour workshop examines common causes of conflict and developing approaches for managing conflict for positive results. Content includes learning practical on-the-job techniques for working through conflict such as "cooperative conflict,"dealing with anger, and prevention ideas.
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MSD 159: Stress Control
1.00 Credits
Portland Community College
This 10-hour workshop focuses on understanding your own signs of stress. Includes techniques for preventing stress, identifications of personality factors and interpersonal factors related to stress, and job burnout.
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MSD 159 - Stress Control
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MSD 160A: Communication Styles
1.00 Credits
Portland Community College
Concentrates on understanding various communication styles including differences in perspectives, styles, beliefs and feelings. Discussion includes building relationships at home, work and in communities with a wide range of people.
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MSD 161: Customer Relations
1.00 Credits
Portland Community College
This 10-hour workshop discusses the principles of effective customer relations. Topics include identifying and responding to customer needs, dealing with difficult customers, developing a positive customer climate, building effective verbal and nonverbal communication skills.
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MSD 161 - Customer Relations
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MSD 162: Coping with Angry Feelings and Angry People
1.00 Credits
Portland Community College
This 10-hour workshop focuses on how to cope more effectively and constructively with angry feelings. Also includes understanding the impact anger has on ourselves and others; learning how to gain control over our reaction to anger-provoking situations; and converting angry feelings into positive action.
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MSD 162 - Coping with Angry Feelings and Angry People
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MSD 162B: Professional Image
1.00 Credits
Portland Community College
Focuses on being taken seriously in the workplace. Develop a first impression that people remember. A practical approach to building professionalism through behavior and appearance, and handling office politics, personalities, and criticism more effectively.
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