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Course Criteria
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1.00 Credits
ADR will analyze the various aspects and components of alternative dispute resolution processes and negotiation skills. Particular emphasis will be given to the employment mediation process. This course should be taken after General Management course and before Organizational Behavior.
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1.00 Credits
This course is designed to enhance the first level supervisor's effectiveness in resolving conflict in the workplace. Students will gain an understanding and develop their utilization of specific problem-solving, arbitration, mediation, and negotiating skills. Topics such as identifying attitudes/behaviors that create conflict, approaches to resolution including the alternative dispute resolution process, and promoting cooperation will be addressed.
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3.00 Credits
Courses offered within a business and industry partnership may be available for college credit. Special topics courses with the TSM prefix are available for training provided that they are offered in conjunction with the Education and Training Partnership between Rose State College and Tinker Air Force Base.
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1.00 Credits
This course covers the building blocks for creating a culture of service, incorporating the nine principles of service excellence as described by Quint Studer in Hardwiring Excellence, and helps students develop specific skills needed for addressing routine as well as challenging customer service situations.
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3.00 Credits
Understanding the relationship between organizational requirements and characteristics of its people, as well as, the rights and responsibilities of employees, managers and unions in the workplace will be presented in this course. Specifically, the effects of change, morale and quality of life for the employee coupled with the human relations challenges facing individuals and organizations will be discussed. In addition, the impact of social systems, technical systems and administrative systems including employee appraisals, discipline, awards, discrimination, sexual harassment, grievances, training, staffing, safety, ergonomics and unions will be presented. Each participant will complete a DISC Profile to determine his/her personality traits. Discussion about how different personality traits affect a person's leadership and supervisory style will help participants analyze their own traits. This is a five-day course and should be taken after General Management course and before Organizational Behavior.
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1.00 Credits
This course covers basic interpersonal skills that are needed for establishing and maintaining positive relationships in the workplace and to appropriately address and effectively resolve conflicts that may occur in the workplace.
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3.00 Credits
This course is designed to provide the first level supervisor the necessary interpersonal communications skills required to be effective in a large or small organization as well as in individual settings. The effects of change, morale and quality of life for the employee will be incorporated in the course coupled with the human relation challenges facing individuals and organizations. This course will incorporate the impact of social systems, technical systems, and administrative systems on the activities in the workplace.
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1.00 Credits
This course prepares students to be effective on-the-job trainers and coaches to other employees in their areas.
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3.00 Credits
This course is designed to instruct supervisors about the federal budget cycle process and funds associated with producing center specific profit/loss projections. Key financial principles, standards and metrics will be presented in conjunction with, efficiencies, indirect labor factors, labor standards, overhead and overtime issues. This is not an accounting course, but a course to enlighten participants about how their work areas fit into, contribute to and benefit from the overall financial picture of the base. This course should be taken after General Management course and before Organizational Behavior.
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3.00 Credits
In this course, participants will learn about developing structure, individual responsibility, rewards, risks and risk taking, warmth and support, tolerance and conflict in an organizational setting. Emphasis will be placed on continual improvement, ethical management practices and social responsibilities and will include employee motivation, group dynamics, communication, leadership, supervisor effectiveness and employee/ manager relations. As the capstone course, this should be the participant's last course.
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