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Course Criteria
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This session will review teller procedures, which are related to compliance with federal regulations. Tellers will review the various laws and regulations that have been created to protect the public and to help make banking safe, fair, affordable and efficient. Various regulations and laws that will be covered are EFT; TISA; CRA; HMDA; BSA; Reg D; RFPA; and lobby signs and notices.
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This course will include monetary value of your name and reputation, safeguarding customer information, identify theft- threats in the banking industry, assisting identify theft victims, and preventative measures to combat identify theft.
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Every C & D license expires on July 31, 2004. You must complete a 2002-2004 15-hour license renewal course before July 31, 2004 in order to hold a valid license after that date.
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This course is designed for motorcyclists with at least 3000 miles and 1-year experience riding. Upon successful completion of the course you will be issued a certificate enabling you to have your motorcycle license issued to you without a RMV Road test. Students must use their own motorcycles (which are properly insured, registered and inspected) and pass an instructor's pre-ride check. A copy of the pre-ride check will be mailed to students. Course covers: rider and motorcycle preparation, advanced street riding strategies, traction management, advanced cornering, braking and swerving techniques, danger of impaired riding and basic skills review. Students must register through trainingwheelsonline.com.
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Do you want to become a leader, but are not sure about taking that step? Have you been put into a leadership role and want to know what is expected of you as a leader? From your peers? From your staff? From senior management? In this session you will learn what it means to be a leader, define what leadership is and analyze your own beliefs about leadership. You will discover your own unique leadership style and determine what leadership attributes you already possess.
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With leadership comes a greater responsibility to communicate effectively. Words and decisions have a direct impact on you as a leader and your organization. How something is said is just as important as what is said. To lead well, you must communicate well. This session will focus on discovering why interpersonal skills are critical to good leadership.
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Leaders have to make decisions, both popular and unpopular and solve problems. The key is knowing how to take the best approach and solve the problem. How the decision is communicated is just as important as how the decision was made.
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Ultimately, the leader is responsible for the success or failure of a team. A good team leader can have a positive and powerful impact on a team just as a poor or indifferent leader can have a negative impact on a team. In this session you will identify leadership actions that encourage teamwork and team spirit and learn the steps to being an effective team leader.
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Conflict occurs when individuals or groups are not obtaining what they need or want and are seeking their own self- interest. Although conflict is inevitable, it can be minimized, diverted or resolved. This is where your leadership skills come into play. In this session you will learn the fundamentals of conflict, identify blocks to resolving conflict, examine ineffective ways of managing conflict and explore ways to analyze conflict. Most importantly you will learn why, as a leader, you play a key role in managing conflict.
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To be effective in your leadership role, you must be able to use influence, gain commitment, recognize the potential in people and motivate them to where you need them to be. In this session you will learn how to recognize coachable moments, determine when people are ready to be mentored, gain insight as to why people are motivated versus what motivates people to learn strategies for delegating effectively.
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