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PDCC 042: Study Skills
0.00 Credits
Massasoit Community College
This workshop is based on the skills development needs of the participants. Topics may include identifying and maximizing your learning/thinking styles, memory skills, listening skills, taking notes, reading techniques and using test/reference books efficiently.
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PDCC 043: Tele-Sales
0.00 Credits
Massasoit Community College
This class equips tele-sales professionals to confidently and effectively market products and services by phone. Content areas include: consumer basics, driving calls and successfully closing sales.
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PDCC 043 - Tele-Sales
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PDCC 044: Teamwork
0.00 Credits
Massasoit Community College
Human capital is one of the key competitive advantages in today's environment. Leaders for the future recognize the vital role of people in creating success. In this workshop, we will explore the role of the leader's communication skills and behavior is team building, problem-solving and achievement of organizational goals. Be ready and practice leadership skills in various real-life situations.
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PDCC 045: Taking Tests
0.00 Credits
Massasoit Community College
In this course you will learn to develop reasoning strategies for taking tests, learn to analyze test questions and problem styles. Identify effective self-testing techniques and practice test taking strategies.
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PDCC 046: Time Management
0.00 Credits
Massasoit Community College
Where does the time go? This course explores what time management is and how participants can better manage their time. Topics include: planning, prioritization, goal setting, and dealing with interruptions, procrastination and clutter.
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PDCC 047: Train the Trainer
0.00 Credits
Massasoit Community College
This workshop provides an opportunity for the trainers to learn how to design and develop a training program that ensures employees are trained consistently and thoroughly each time. This course is beneficial for supervisors, managers, subject matter experts, as well as anyone called upon to train new employees.
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PDCC 048: Customers
0.00 Credits
Massasoit Community College
An essential workshop for all tele-marketing and in-person professionals. Attendees will gain an in-depth under- standing of consumer profiles: that is, who buys what, when and why.
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PDCC 049: Diversity Training
0.00 Credits
Massasoit Community College
Different languages, cultures, values and beliefs could represent major obstacles in achieving organizational success. During this workshop, you will learn how to manage and capitalize upon the benefits of diversity and how to increase awareness and sensitivity to cultural, racial, ethnic and gender issues. Other job related differences and how to avoid discrimination and legal pitfalls will be covered.
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PDCC 050: Wkpl Violen Prev
0.00 Credits
Massasoit Community College
Personality conflicts, tension and misunderstanding can erupt into heated altercations and physical fights in the workplace. This workshop will teach how to recognize tendencies toward violence and ways to avert disruptive and assault behavior. It will also help the participant develop skills and methods to defuse hostility, preventing violence before it happens.
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PDCC 051: Assert Commun
0.00 Credits
Massasoit Community College
Many people experience difficulty in handling interpersonal situations requiring them to assert themselves in some way, just as every employee has a "personal style" for inter- acting with her/his coworkers. This style affects the person's ability to get their message across to others, accurately and effectively. This seminar offers both information and an opportunity for self-reflection on daily workplace communication.
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