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  • PDCC 012: Basic Math

    0.00 Credits
    Massasoit Community College

    This course is a study of basic arithmetic skills including whole numbers, fractions, decimals, percents, proportions and measurement.
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  • PDCC 013: Cpr

    0.00 Credits
    Massasoit Community College

    This course will certify you in cardio-pulmonary resuscitation. You will become proficient in Basic Life Support, as well as gain knowledge in cardio-pulmonary health promotion, and the skills needed to provide assistance to fellow employees and customers when needed. Upon successful completion of this course, you will receive certification in CPR.
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  • PDCC 014: Difficult Customer

    0.00 Credits
    Massasoit Community College

    In this course you will learn practical ground rules for handling conflict; to be assertive without being aggressive; why some people are difficult and some are not; and to identify the many faces of impossible behavior. You will learn specific coping techniques to deal with all types of difficult people; to keep calm and not crumble under pressure; to stand up to bullies; and to monitor for mood-manipulators.
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  • PDCC 015: Documenting

    0.00 Credits
    Massasoit Community College

    Documenting is as invaluable tool. All companies need to record and improve the way their people work. This work- shop includes such topics as information gathering and the language of documentation and streamlining.
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  • PDCC 016: Perform Appraisal

    0.00 Credits
    Massasoit Community College

    The subject of performance appraisals can be either difficult and depressing or dynamic and positive. This workshop will help you through the process, provide you with guidelines in effective appraisal discussions, identify the pitfalls to avoid, help with attitudinal change necessary in conducting or participating in the process, and provide pointers on dealing with unsatisfactory performance, etc.
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  • PDCC 017: Electronic Resume

    0.00 Credits
    Massasoit Community College

    Computers have revolutionized the workplace in more ways than one. One of the most important of these is computer scanning of resumes and job applications. This course will teach you how to compete for jobs in companies and job placement services which use keyword scanning to select resumes and applications. You will learn how to identify keywords in ads and job specs, how to write (and speak) resumes that highlight the right keywords and learn the secrets of today's electronically sophisticated job selection methods.
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  • PDCC 018: ESOL Level 1A

    0.00 Credits
    Massasoit Community College

    The goal of this course is to develop English language skills, with particular emphasis on reading comprehension. Grammar will be taught with the primary goal of recognition and understanding of the structure. It will focus on the ability to write complete sentences and short paragraphs. Workplace materials will be incorporated into the training.
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  • PDCC 019: Customer Service

    0.00 Credits
    Massasoit Community College

    It is fairly easy to provide exemplary service under "normal" or occassionally difficult conditions. However, when conflicting priorities, tight deadlines, irate or abusive customers and other difficult conditions prevail, specific skills are required to deliver exemplary, or even basic customer service. This workshop will cover how to handle typical customer service situations, saying "no" effectively, delivering services that are not customer friendly, and diffusing anger and frustation in irate customers.
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  • PDCC 020: Disabled Worker

    0.00 Credits
    Massasoit Community College

    The spirit your business reflects in your relationship to persons with disability can be as important as any physical facility changes you make. This seminar clarifies the ADA Federal requirements businesses must understand to provide reasonable accommodations for the disabled worker.
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  • PDCC 021: Grant Writing

    0.00 Credits
    Massasoit Community College

    This seminar will focus on topics to help personnel involved in grant writing. It includes outlining your objectives, organizing an effective proposal narrative, preparing a realistic budget, writing a budget justification including the right personnel, finalizing and sending the proposal, and organizing effective grant writing teams.
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