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  • PDCC 002: Anger Management

    0.00 Credits
    Massasoit Community College

    Helping adults in the workplace to solve their own problems with colleagues can be difficult. Some people seem to naturally do this more effectively than others. We know that people can successfully acquire new skills during adulthood which can assist them is resolving problems and conflicts at work. Participants will learn to analyze their own conflict resolution style, and will learn concrete skills that can be used to manage their own disputes, thereby, developing a more positive and productive work climate.
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  • PDCC 003: Teller Training

    0.00 Credits
    Massasoit Community College

    This course is designed for any employee who is involved in a customer/teller relationship on a full-time or part-time basis. Emphasis is placed on training new employees as well as upgrading the skills of current tellers with one year or less experience. Topics will include the teller's role and demeanor, banking fundamentals, types of products and services that most financial institutions provide, check handling, as well as proper ways to handle and count cash.
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  • PDCC 004: Accounting

    0.00 Credits
    Massasoit Community College

    This course is designed for non-business majors. Emphasis is on record keeping systems for service and merchandising concerns. The accounting cycle through trial balance, adjustments, and financial reports is studied. Topics include control of cash, receivables and payables as well as worksheets, bank reconciliation and payroll.
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  • PDCC 005: Blueprint

    0.00 Credits
    Massasoit Community College

    This course provides an introduction to blueprint reading. Topics will include principles of orthographic projection, lines, symbols abbreviation dimensioning and tolerances interpretation of multi-view, section and assembly drawings, numbering system and drawing format.
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  • PDCC 006: Report Writing

    0.00 Credits
    Massasoit Community College

    Writing as a major form of communication must be clear, concise, and attention getting. This course will concentrate on writing skills and report writing. A hands- on approach allows students to draft, analyze, and compose effective business letters, memos and reports. Participants will use their own job-related writing samples in case studies.
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  • PDCC 007: Food Handling

    0.00 Credits
    Massasoit Community College

    This course specializes in on-site services which brings training to your facilities tailoring the training to address any sanitation issue that affect your facility. This is a certification program which will fulfill the requirements in Massachusetts and in most other states.
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  • PDCC 008: Coaching People

    0.00 Credits
    Massasoit Community College

    This course is for supervisors and managers responsible for managing staff performance. Managing an employee's performance always requires three phases: planning, coaching and appraisal. This course will assist participant to understand the process and to write effective performance plans and appraisals and to recognize the importance of coaching.
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  • PDCC 009: Spanish

    0.00 Credits
    Massasoit Community College

    This customized Spanish language is for non-Spanish speakers who interact with Spanish-speakers in the workplace. The classes deploy techniques that teach specific occupational language skills. Command Spanish materials are one-way communication techniques to train participants to say things in Spanish, but not to receive or understand complicated incoming messages. The training is customized to the occupation. (Command Spanish manual required)
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  • PDCC 010: Email Writing

    0.00 Credits
    Massasoit Community College

    This course is designed to enhance the designing, writing and editing of electronic business correspondence. This includes discussing appropriate electronic writing form and style in communicating. E-mail etiquette. written and oral communication effectiveness, as well as editing and proofreading skills. Emphasis on discussion and hands-on practice activities with work in partners and teams.
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  • PDCC 011: Conflict Resol

    0.00 Credits
    Massasoit Community College

    Any group of people working together will experience situations of conflict. Learning to manage and resolve situation conflict has become an essential tool in effective management. This course will explore the nature and dynamics of conflict, assertive communication, preferred styles for dealing with conflict, fairness issues and the value of joint problem-solving to produce win-win situations. You will learn to identify the five typical responses to conflict and how to diagnose, plan, prepare and implement an effective action plan to resolve conflict constructively.
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