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Course Criteria
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0.00 Credits
Pre-requisite: CRST 125. Students will apply both practical and ethical management approaches in accordance with the special concerns of contemporary HRM Department in the casino resort industry. The course will cover legal considerations of personnel management, the organizational challenges of meeting client needs in a variety of services, and the psychological frameworks of inter- and intra-office communications. Issues also include sexual harassment, attracting, selecting and retaining quality employees, equal opportunity employment, signs of “high risk†behavior, and security issues. Note: Counts as UHRM 333 Human Resource.
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0.00 Credits
Pre-requisite: CRST 221 and suggest CRST 341. This course provides an overview of information systems with applications of how it is used in the casino industry. Of particular interest is the tracking of monies, hotel rooms, patron identifications, and game operations. Note: Counts as the computer requirement.
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0.00 Credits
This course will provide students with information on addictive behaviors that a small percentage of casino guests develop related to their gambling. Topics covered include history of gambling, language of the gambler, recognition of problem and compulsive gamblers, alcohol, drugs, cultural aspects, family involvement, ethical issues, and intervention on the problem gambler. Also covered are treatment programs, and how they work for problem gamblers.
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0.00 Credits
After taking this course, the student should demonstrate an understanding of the basic history and major social impacts of the casino industry on individuals, communities, the state and local economies, and regulatory agencies.
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0.00 Credits
Pre-requisite: CRST 125 (and statistics course is suggested). This course introduces students to quantitative methods and applications used in the casino industry. Develops the techniques and methods for computing the probabilities, expected values, and house percentages of casino games and analyzes the effects of changes in playing rules and payoff odds. Probability is fundamental to the concept of gaming and is the basis for control and regulations of gaming activities.
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0.00 Credits
Pre-requisite: 231 or approval of instructor. This course is a theoretical critique and case-oriented analysis of the moral, ethical, and value issues that challenge business, industry, and corporate life with a view toward discovering ethical principles and strategies applicable to the management process.
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0.00 Credits
Pre-requisite: CRST 221 or BSAC 111, and CRST 225. The course integrates the areas of financial accounting and finance and applies the interpretive and analytical skills of each to casino resort situations. Topics include current asset management, interpretation of financial statements and operating reports, budgeting and forecasting methods, short-term financing, capital budgeting, long-term financing, operating agreements, capital investment analysis, financial feasibility, project and general financing, valuation techniques, and measuring value for stakeholders. Examples will be drawn exclusively from the casino resort industry.
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0.00 Credits
This course deals with the problem of handling sexual harassment, drug abuse and violent behavior in a casino from the perspective of the HR department. In addition, the course helps front line managers deal with the problems in a positive and effective manner. Note: Counts as a Human Resource elective.
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0.00 Credits
Pre-requisite: CRST 225. The course introduces service operations management and operations research methods appropriate for the casino resort industry. The methods, which are based on principles of scientific management, are applied using examples drawn from common operational situations. The evaluation, design, and management of casino resort service delivery systems through operations management topics from a service perspective. Included are other related topics such as customer satisfaction and managing organizational change. The overriding goal of the class is to provide students with the skills and understanding necessary for decision making using quantitative data. Examples will be drawn exclusively from the casino resort industry and focus on providing excellent customer service and measurement of such delivery systems.
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0.00 Credits
Pre-requisite: CRST 125. This course number reserved for special topics in casino resort management.
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