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  • MKT 164: Business Skills for the Customer Service Environment

    3.00 Credits
    Southern Regional Technical College

    3.00 Credits Prerequisite(s): Provisional admission Provides students with the fundamentals of basic business skills used in the customer service environment. Topics include: Introduction to business correspondence, basic business calculations, change management, managing multiple tasks and priorities, and tools for team problem-solving and service improvement.
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  • MKT 165: Personal Effectiveness in Customer Service

    1.00 Credits
    Southern Regional Technical College

    1.00 Credit Prerequisite(s): Provisional admission Provides students with skills that will allow them to present a positive image to both co-workers and customers. Topics include: Personal wellness and stress management, positive image, and job interview skills.
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  • MSD 100: Management Principles

    5.00 Credits
    Southern Regional Technical College

    5.00Credits Prerequisite(s): Program Admission Develops skills and behaviors necessary for successful supervision of people and job responsibilities. Emphasis will be placed on, real life concepts, personal skill development, applied knowledge and managing human resources. Course content is intended to help managers and supervisors deal with a dramatically changing workplace being affected by technology changes, a more competitive and global market place, corporate restructuring and the changing nature of work and the workforce. Topics include: Understanding The Manager's Job and Work Environment, Building an Effective Organizational Culture, Leading, Directing, and the Application of Authority, Planning, Decision-Making, and Problem-Solving, Human Resource Management, Administrative Management, Organizing, and Controlling.
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  • MSD 101: Organizational Behavior

    5.00 Credits
    Southern Regional Technical College

    5 Credits Prerequisite(s): Program Admission Provides a general knowledge of the human relations aspects of the seniorsubordinate workplace environment. Topics include: employee relations principles, problem solving and decision making, leadership techniques to develop employee morale, human values and attitudes, organizational communications, interpersonal communications, and employee conflict.
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  • MSD 102: Employment Law

    5.00 Credits
    Southern Regional Technical College

    5 Credits Prerequisite(s): Program Admission Develops a working knowledge of the legal environment of business necessary for management and leadership. Topics include: the legal system and public policy making, Civil Rights Law, The Influence of Law on Human Resource Management, Alternative Dispute Resolution (ADR), Legal Selection/Hiring Practices, Accommodation for Religion and Physical Handicap, Gender Discrimination and Harassment, Affirmative Action, and employee protective laws.
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  • MSD 103: Leadership

    5.00 Credits
    Southern Regional Technical College

    5 Credits Prerequisite(s): Program Admission Familiarizes the student with the principles and techniques of sound leadership practices. Topics include: Characteristics of Effective Leadership Styles, History of Leadership, Leadership Models, The Relationship of Power and Leadership, Team Leadership, The Role of Leadership in Effecting Change.
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  • MSD 104: Human Resource Management

    5.00 Credits
    Southern Regional Technical College

    5 Credits Prerequisite(s): Program Admission This course is designed as an overview of the Human Resource Management (HRM) function and the manager and supervisor's role in managing the career cycle from organizational entry to exit. It acquaints the student with the authority, responsibility, functions, and problems of the human resource manager, with an emphasis on developing familiarity with the real world applications required of employers and managers who increasingly are in partnership with HRM generalists and specialists in their organizations. Topics include: strategic human resource management, contemporary issues in HRM: ethics, diversity and globalization; the human resource/supervisor partnership; human resource planning and productivity; job description analysis, development, and design: recruiting, interviewing, and selecting employees; performance management and appraisal systems; employee training and development: disciplinary action and employee rights; employee compensation and benefits; labor relations and employment law; and technology applications in HRM.
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  • MSD 105: Labor Law and Labor Relations

    5.00 Credits
    Southern Regional Technical College

    5 Credits Prerequisite(s): Program Admission Provides a student with an overview of the relationship of rank and file employees to management in business organizations. The nature of the workplace, the economic foundations of work organizations, and the history of the relationship between management and labor is examined. The course acquaints the student with the principles of developing positive relationships between management and labor within the context of the legal environment governing labor relations. Topics include: the nature of the American workplace; the economic history of business organizations, the historical roots of labormanagement relations; adversarial and cooperative approaches to labor Southwest Georgia Technical College relations; the legal framework of labor relations; employee-employer rights; collective bargaining and union organizing processes; union and nonunion grievance procedures; international labor relations; and the future of labormanagement relations in a changing economy. Case studies, readings, and role-plays are used to simulate workplace applications in labor relations.
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  • MSD 106: Performance Management

    5.00 Credits
    Southern Regional Technical College

    5 Credits Prerequisite(s): Program Admission Develops an understanding of how fostering employer/employee relationships in the work setting improves work performance. Develops legal counseling and disciplinary techniques to use in various workplace situations. Topics include: the definitions of coaching, counseling, and discipline; importance of the coaching relationship; implementation of an effective counseling strategy; techniques of effective discipline; and performance evaluation techniques.
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  • MSD 107: Employee Training and Development

    5.00 Credits
    Southern Regional Technical College

    5 Credits Prerequisite(s): Program Admission Addresses the challenges of improving the performance and career potential of employees, while benefiting the student in their own preparation for success in the workplace. The focus is on both training and career and personal development. Shows the student how to recognize when training and development is needed and how to plan, design, and deliver an effective program of training for employees. Opportunities are provided for the student to develop their own career plans, assess their work-related skills, and practice a variety of skills desired by employers. Topics include: developing a philosophy of training; having systems approach to training and development; the context of training; conducting a needs analysis; critical success factors for employees: learning principles; designing and implementing training plans; conducting and evaluating training; human resource development and careers; personal career development planning; and applications in interpersonal relationships and communication.
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