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Course Criteria
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5.00 Credits
(5 credit/5 contact hours) Provides the student with an introduction to the skills and attitudes necessary for successful supervision of people and job responsibilities. Topics include: personnel management, the basic supervisory functions, supervisory skills and techniques, and special challenges and demands of supervision. Prerequisites: None. Corequisites: None. Spring 2009 Course Availability
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2.00 Credits
(2 credit/2 contact hours) This course introduces the service industry. Participants understand the requirements to be life long learners, the work ethic required for exceptional customer service, the value that each worker adds to the work team and are introduced to the principles of quality service and business. Prerequisites: None. Corequisites: None. Spring 2009 Course Availability
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6.00 Credits
(6 credit/6 contact hours) Customers Contact Skills provides an understanding of the environment and skill training in communications with customers and managing that relationship in both a telephone and face-to-face situations. Information sharing skills, telephone communications, managing difficult and multicultural customer skills are presented and provided with simulated practice sessions. Prerequisites: MKT 161 . Corequisites: None. Spring 2009 Course Availability
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3.00 Credits
(3 credit/3 contact hours) Basic computer skills are presented. This includes skills for word processing, spreadsheets, database and E-Mail. Prerequisites: MKT 162 . Corequisites: None. Spring 2009 Course Availability
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3.00 Credits
(3 credit/3 contact hours) Business skills provides training in creating, logical, easy to read correspondences. Basic business math, managing change and problem solving are topics covered to provide tools that focus on achieving excellence in the service environment. Prerequisites: MKT 163 . Corequisites: None. Spring 2009 Course Availability
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1.00 Credits
(1 credit/1 contact hours) This course focuses on presenting a positive image to coworkers as well as customers. Personal wellness, encourages and presents methods of maintaining optimal mental and physical health. Through discussion and role-play, learners prepare and practice shills required when interviewing for a job. Prerequisites: MKT 164 . Corequisites: None. Spring 2009 Course Availability
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5.00 Credits
(5 credit/5 contact hours) This course gives an in depth study of marketing research, consumer behavior, and Marketing management strategies in a complex global environment Topics include: marketing research, consumer behavior, strategic management competitive advantage, and market segmentation. Prerequisites: None. Corequisites: None. Spring 2009 Course Availability
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5.00 Credits
(5 credit/5 contact hours) Develops skills and behaviors necessary for successful supervision of people and job responsibilities. Emphasis will be placed on, real life concepts, personal skill development, applied knowledge and managing human resources. Course content is intended to help managers and supervisors deal with a dramatically changing workplace being affected by technology changes, a more competitive and global market place, corporate restructuring and the changing nature of work and the workforce. Topics include: Understanding The Manager's Job and Work Environment, Building an Effective Organizational Culture, Leading, Directing, and the Application of Authority, Planning, Decision-Making, and Problem-Solving, Human Resource Management, Administrative Management, Organizing, and Controlling Prerequisites: None. Corequisites: None. Spring 2009 Course Availability
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5.00 Credits
(5 credit/5 contact hours) Provides a general knowledge of the human relations aspects of the senior-subordinate workplace environment. Topics include: employee relations principles, problem solving and decision making, leadership techniques to develop employee morale, human values and attitudes, organizational communications, interpersonal communications, and employee conflict. Prerequisites: None. Corequisites: None. Spring 2009 Course Availability
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5.00 Credits
(5 credit/5 contact hours) Develops a working knowledge of the legal environment of business necessary for management and leadership. Topics include: the legal system and public policy making, Civil Rights Law, The Influence of Law on Human Resource Management, Alternative Dispute Resolution (ADR), Legal Selection/Hiring Practices, Accommodation for Religion and Physical Handicap, Gender Discrimination and Harassment, Affirmative Action, and employee protective laws. Prerequisites: None. Corequisites: None. Spring 2009 Course Availability
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