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Course Criteria
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4.00 Credits
4 class hours 4 Credits Prerequisite: CCSS 1611 Provides students with skills necessary to communicate with customers and successfully manage that relationship in both telephone and face-to-face situations. Topics include skills to effectively communicate with customers, developing rapport with customers, problem-solving in customer service, telephone skills, sales skills in the service environment, managing the difficult customer, and managing the multicultural customer. Computer-Based Training (CBT) is used to allow students to practice skills using simulated business situations.
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2.00 Credits
2 class hours 2 Credits Prerequisite: CCSS 1622 Provides students with the fundamentals of computer skills in a customer service environment. Topics include introduction to computer technology, introduction to the Windows environment, introduction to word processing, introduction to spreadsheets, introduction to databases, introduction to E-mail, and credit card processing.
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2.00 Credits
2 class hours 2 Credits Prerequisite: CCSS 1633 Provides students with the fundamentals of basic skills in the customer service environment. Topics include introduction to business correspondence, basic business calculations, change management, managing multiple tasks and priorities, and tools for team problem-solving and service improvement.
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1.00 Credits
1 class hour 1 Credit Prerequisite: CCSS 1644 Provides students with skills that will allow them to present a positive image to both co-workers and customers. Topics include personal wellness and stress management, positive image, and job interview skills.
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2.00 Credits
This is an elective two-hour credit course designed to present students with the strategies for developing personal, academic, and career-directed goals. The course helps students understand the purpose of higher education and introduces them to the available resources and programs of the college and encourages them to participate in such programs. CGCC 1101 emphasizes the management and the improvement of reading, writing, and critical thinking skills. In addition, the course aids students in making career decisions and developing good interpersonal relationships with students and college faculty and staff. Although the primary intention is to equip students with the essential skills to succeed in college, CGCC 1101 encourages students to examine their personal goals and to develop skills that are necessary for success in college and beyond. 2-1-2.
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4.00 Credits
3 class hours, 2 laboratory hours 4 Credits A one-semester course covering some basic concepts and applications of chemistry for non-science majors. Laboratory exercises supplement the lecture material.
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4.00 Credits
3 class hours, 3 laboratory hours 4 Credits First course in a two-semester sequence covering elementary principles of general, organic, and biochemistry for Allied Health and non-science majors. Topics to be covered include elements and compounds, chemical equations, organic nomenclature, and molecular structure. Laboratory exercises supplement the lecture material.
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4.00 Credits
Second course in a two-semester sequence covering elementary principles of general, organic, and biochemistry for allied health and non-science majors. Laboratory exercises supplement the lecture material. 3-3-4
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4.00 Credits
3 class hours, 3 laboratory hours 4 Credits Prerequisite/Corequisite: MATH 1111 or MATH 1113. Note: Students who have any CPC requirements in mathematics or science should not take CHEM 1211. First course in a two-semester sequence covering the fundamental principles and applications of chemistry for science majors. Topics to be covered include composition of matter, stoichiometry, periodic relations, and nomenclature. Laboratory exercises supplement the lecture material.
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4.00 Credits
3 class hours, 3 laboratory hours 4 Credits Prerequisite: CHEM 1211 Second course in a two-semester sequence covering the fundamental principles and applications of chemistry for science majors. Laboratory exercises supplement the lecture material.
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